Cherwell End of Life: 31 December 2026
Halo ITSM

The leading Cherwell alternative.
Move to Halo ITSM.

Allied ESM delivers Cherwell ITSM to Halo migrations for UK organisations. Ivanti acquired Cherwell in 2021 and then discontinued it — after 31 December 2026, Cherwell receives no security patches, no support, and no renewals. We move you to Halo ITSM: the modern, ITIL-compliant Cherwell ITSM alternative built for the long term.

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Migrations take 10–14 weeks to plan and execute. The window to move safely is closing. Organisations who wait until 2026 risk consultant shortages and rushed go-lives.
1 price

All features included — no modules, no surprises at renewal

4.6★

Halo on Gartner Peer Insights — verified by real IT professionals

What Happened to Cherwell ITSM?

Ivanti acquired Cherwell in 2021 and made a decision to shut it down in favour of Ivanti Neurons — a different product that requires Cherwell customers to essentially rebuild from scratch. Version 2023.3 was the last supported release.

After 31 December 2026, Cherwell will receive no security patches, no technical support, and no renewals. Organisations still running it beyond that date face serious security, compliance, and operational risk.

The good news: you are not obligated to follow Ivanti's prescribed path. This is your opportunity to choose the best Cherwell alternative on the market — and Allied ESM can show you exactly why Halo ITSM is it.

The Risk of Waiting

Why You Need to Act Now

Many Cherwell customers are delaying decisions until 2026. That is the most dangerous position to be in.

Security Exposure

From 1 January 2027, Cherwell will receive zero security updates. Vulnerabilities discovered after that date will remain unpatched. Running unsupported software in your IT environment is a compliance and insurance risk.

Consultant Shortages

As the deadline approaches, the pool of available migration consultants will shrink rapidly. Organisations that delay will find themselves in a race for limited resource — with rushed timelines and higher costs as a result.

Plan Now, Move Confidently

A typical Cherwell to Halo migration takes 10–14 weeks. Starting conversations now gives you time to evaluate properly, plan carefully, and go live on your terms — not under deadline pressure.

Platform Comparison

Cherwell vs Halo ITSM

An honest side-by-side of what you're leaving and where you're going.

Feature Cherwell (Ivanti) Halo ITSM
Platform status ✗ End of life Dec 2026 ✓ Actively developed
Security patches after Dec 2026 ✗ None ✓ Ongoing
ITIL-compliant out of the box ✗ Requires configuration ✓ Built-in ITIL framework
Pricing model ✗ Discontinued — no renewals ✓ Single all-inclusive licence
AI capabilities ✗ Not available ✓ Included as standard
ESM (HR, Facilities, Finance) ✗ Limited ✓ Full ESM suite included
Deployment options Cloud or on-prem ✓ Cloud, on-prem, or global AWS
Vendor support ✗ Ends Dec 2026 ✓ Full support & dedicated CSM
Gartner Peer Insights rating Discontinued — no active rating ✓ 4.6★ verified reviews

Why Halo

The Leading Cherwell Alternative Built to Last

Halo ITSM doesn't just replace Cherwell. It delivers capabilities that Cherwell never offered, at a fraction of the complexity — and all in a single licence.

One Platform, One Price

Every ITSM capability — incident, problem, change, asset, service catalogue, CMDB — included in a single predictable monthly licence. No modules, no surprise costs.

AI Included as Standard

Auto-classification, intelligent summarisation, virtual agents, and predictive analytics — built into every Halo licence, not an optional upgrade. AI that actually works in your ITSM workflow.

Full ITIL Framework

Halo is purpose-built around ITIL best practices. All the processes Cherwell required significant configuration to achieve come ready to go in Halo — dramatically reducing implementation time.

True ESM at No Extra Cost

Extend service management into HR, Facilities, Finance, and Legal — all from the same platform, with the same licence. Cherwell was primarily ITSM. Halo is a full enterprise service management suite.

Flexible Deployment

Cloud-hosted on global AWS infrastructure, or deployed on-premises for organisations with data residency or regulatory requirements. The choice is yours — and you can change your mind later.

Faster Time to Value

Halo's intuitive low-code configuration means implementations that took months in Cherwell can be live in weeks. Fewer consultants, less complexity, and a platform your team can actually manage themselves.

How We Work

The Allied ESM Migration Approach

Allied ESM delivers end-to-end Cherwell ITSM migration services — from initial discovery through to go-live and beyond. We have built a structured, low-risk process specifically for Cherwell customers moving to Halo, designed to protect your data, preserve your workflows, and get your team confident on the new platform before switch-over.

Because Allied ESM works exclusively with Halo, we bring deep product knowledge across every module to every Cherwell migration we run. No generalist consultants, no divided attention.

1

Discovery & Assessment

We review your existing Cherwell environment in detail — processes, workflows, data structures, integrations, and customisations — to build an accurate picture of what needs to move and how.

2

Halo Design & Build

We design your Halo environment to match your existing processes — and improve on them. Where Cherwell required heavy configuration, Halo often delivers the same outcome out of the box.

3

Data Migration & Integration

Using proven migration tooling and data templates, we define a clear cutover strategy and migrate the records that matter — tickets, assets, users, CIs. Integrations are reconnected from day one.

4

Training & Change Adoption

Our dedicated Change & Adoption practice ensures agents and end-users are confident from day one. We bring your people with you — not just the technology.

5

Go-Live & Ongoing Support

We go live alongside you — not just hand over documentation. Allied ESM's managed services team is available post-launch to optimise, expand, and support your Halo environment for the long term.

Why Allied ESM

A Partner Built Entirely Around Halo

Allied ESM is a pure-play Halo partner and the UK's specialist Cherwell ITSM alternative provider. Every service we offer, every consultant we employ, and every engagement we run is centred on Halo ITSM. That singular focus means deeper expertise, faster implementations, and better outcomes than a generalist partner can offer.

100%

Halo-focused. We don't split attention across multiple platforms. Every hour we invest goes into making us the best Halo partner on the market.

UK Based

Headquartered in London, we work with organisations across the UK delivering expert Halo ITSM migrations from day one.

ITIL

Our team brings deep ITSM expertise — from ITIL-certified consultants to specialists in change adoption, data architecture, and enterprise service management.

Common Questions

Frequently Asked Questions

Honest answers to the questions we hear most from Cherwell customers exploring their options.

When does Cherwell reach end of life?
Cherwell Service Management reaches full end of life on 31 December 2026. After that date, Ivanti will issue no further security patches, bug fixes, or technical support for the platform. Organisations running Cherwell beyond that point face significant security, compliance, and operational risk.
What happened to Cherwell?
Ivanti acquired Cherwell in 2021 and subsequently decided to discontinue it in favour of its own Ivanti Neurons product. Cherwell customers were not given a direct upgrade path — they were presented with a migration to an entirely different platform. Many organisations are now choosing to evaluate the full ITSM market rather than following Ivanti's prescribed route, and that is exactly what we encourage.
Is Halo ITSM a like-for-like replacement for Cherwell?
Yes — and it goes further. Halo ITSM is a fully ITIL-compliant service management platform covering incident, problem, change, asset, service catalogue, and CMDB, alongside HR, Facilities, Finance, and more. It is purpose-built for IT and enterprise service management, trusted by FTSE 100 companies, and rated 4.6 stars on Gartner Peer Insights. You won't be taking a step down.
Why choose Halo over Ivanti Neurons?
Ivanti Neurons is a different product to Cherwell — it is not a direct migration. Many Cherwell customers report that moving to Neurons involves rebuilding their environment from scratch regardless. Given that reality, you have the opportunity to choose the best platform on the market rather than defaulting to Ivanti. Halo ITSM offers a modern intuitive interface, all features in a single licence, significantly lower total cost of ownership, and a genuinely dedicated implementation partner in Allied ESM.
How long does a Cherwell to Halo migration take?
It depends on the complexity of your existing Cherwell environment. A focused implementation can go live in as few as 6–8 weeks. A full migration — covering workflows, data, integrations, and training — typically completes in 10–14 weeks. Given the December 2026 deadline and the reality that consultant availability will tighten as it approaches, starting the conversation now is the right move.
Can we migrate our Cherwell data into Halo?
Yes. Allied ESM works with you from the outset to define the right data migration strategy — identifying the records that matter most (tickets, assets, configuration items, users) and migrating them accurately into Halo using proven tooling and data templates. Historical data that doesn't need to be live in Halo can be archived or retained separately, and we'll advise on the right approach for your organisation.
What happens to our Cherwell integrations?
Halo ships with 250+ native integrations covering Microsoft 365, Azure, Teams, Jira, Slack, monitoring tools, and more. As part of the Allied ESM migration process, we map your existing Cherwell integrations to their Halo equivalents early in the discovery phase. Most common integrations are reconnected as part of the standard build — and where a native connector exists, no middleware or custom scripting is required.
Does Allied ESM only do Cherwell migrations, or do you offer ongoing Halo support too?
Allied ESM delivers the full lifecycle — not just the migration. Once you are live on Halo, our managed services team can provide ongoing administration, optimisation, and platform expansion. Whether you want to extend into ESM workflows for HR and Facilities, add new integrations, or simply have an expert on hand, Allied ESM stays with you for the long term.

Don't wait for the deadline

Cherwell reaches end of life on 31 December 2026. Allied ESM can start your migration conversation today.