Most partners sell Halo alongside six other platforms. We don't.
Allied ESM is the UK's dedicated Halo ITSM implementation partner — built entirely around one platform, so every consultant,
every implementation, every support call comes from a team that lives
and breathes Halo deeply.
One of only a small number of partners exclusively dedicated to the Halo ecosystem globally.
Why Allied ESM
The Allied Advantage
When your partner is all-in on one platform, you get a different quality of service. Here's what that looks like in practice.
Pure Play Partner
We only do Halo. No competing platforms, no divided loyalties. Just deep, undivided expertise in the one tool we've staked our business on.
Deeper Expertise
Every consultant on your project has spent years inside Halo, not split across ten other platforms. That depth shows in implementation speed and outcomes.
Strategic Partnership
We align your Halo implementation to real business goals, not just a technical rollout. People, process, and platform working together.
Always-On Support
Dedicated Halo experts who know your environment, not a generic helpdesk. Our support is personalised, fast, and never outsourced.
In the Halo ecosystem, the majority of resellers and implementation partners also sell competing ITSM platforms: ServiceNow, Freshservice, Jira Service Management, and others. That means when you call them, you're talking to a team whose time, training, and incentives are divided.
Allied ESM is different. We are one of a very small number of dedicated Halo Pure Play partners globally. Halo is the only platform we implement, support, and build our practice around. Our business lives and dies by the outcomes we deliver on Halo. That alignment matters.
Slow IT Response Times Are Killing Productivity and Trust
Problem: Manual processes, outdated systems, and inefficient workflows are holding your team back.
70% of IT teams say outdated workflows slow them down and hurt customer satisfaction.
2
You've Invested in ITSM Tools Like Halo but Aren't Seeing Results
Problem: Tools like Halo ITSM are powerful, but without proper setup, training, and guidance, they remain underutilized.
40% of businesses realize the full value of their ITSM platforms.
3
Your Team Lacks the Strategy or Skills to Drive ITSM Success
Problem: Without experienced ITSM professionals or a clear implementation roadmap, your team struggles to launch or scale.
Without a clear plan and expert support, ITSM efforts stall or fail entirely.
"
Allied ESM have provided us with expert insight into the ESM space, leveraging their knowledge of Halo and wider enterprise tools gave us the ability to clearly navigate some important decisions.
Greg Hawthorn
Managing Director (MSP) at Espira
"
We needed a partner with skills in not only technology but also people and process. Allied ESM have been able to provide extremely valuable guidance and assistance across all three areas.
The only partner certified in both platforms. We built the playbook for this migration, from licensing to go-live. Leads naturally into Managed Services.
Everything you need to know about Allied ESM and Halo ITSM, answered directly.
What is Allied ESM?
Allied ESM is one of a very small number of pure play Halo ITSM partners globally and the Halo ITSM partner UK organisations choose for implementation, managed services, and consulting. Founded in 2026 and headquartered in London, every service we deliver is built entirely around the Halo ITSM platform. Nothing else. That singular focus means you get deeper expertise, faster delivery, and a partner whose success depends entirely on yours.
What is a pure play Halo partner, and why does it matter?
Most Halo resellers and implementation partners also sell competing ITSM platforms: ServiceNow, Freshservice, Jira Service Management, and others. That means their consultants' time, training, and incentives are divided across multiple tools. Pure play means Allied ESM is built exclusively around Halo. Every consultant on your project has spent years inside one platform, not split across ten. That depth shows in implementation speed, quality of advice, and long-term outcomes.
Halo ITSM seems too good to be true. Are there hidden costs?
It's the first thing many people ask, and it's a fair question. Halo genuinely is one platform, one price. There are no per-module fees, no AI add-ons, no hidden integration charges. The reason it can feel surprising is that buyers are conditioned by ServiceNow's complex, modular pricing model. Halo's approach is simply different, and better. Allied ESM's project engagements are also predominantly fixed-price, so you know the full cost before work begins. No surprises on either side.
How do I get started, and how quickly can I speak to someone?
Get in touch and a highly experienced member of our team will contact you within 48 hours to arrange a free discovery call. There's no commitment and no sales pressure. Just an honest conversation about your ITSM situation and whether Allied ESM is the right fit. We won't pass you to a junior, and we won't waste your time.
We're already on Halo but not getting full value. Can you help?
Yes, and this is a significant part of what we do. Many organisations implement Halo and then plateau, either because the initial setup wasn't optimised, the team lacks bandwidth to develop it further, or the business has grown beyond its original configuration. Allied ESM works with existing Halo customers to activate deeper automation, expand into Enterprise Service Management across HR, Facilities, and Finance, and provide ongoing managed services and expert support.
What types of organisations does Allied ESM work with?
We work with organisations across the UK who are serious about transforming their IT service management. We have particular expertise serving organisations currently on ServiceNow who want a lower-cost, lower-complexity alternative, as well as existing Halo customers who want to go further. We welcome any conversation at any stage, from early exploration through to active migration or expansion projects.
Where is Allied ESM based?
Our headquarters is in London, UK (3rd Floor, 86-90 Paul Street, EC2A 4NE). We serve clients across the UK.
Let's Build a Smarter Enterprise Together
Our team of Halo-certified consultants will help you get more out of your ITSM platform — faster.
Official Partner
