Ongoing expert support to keep your Halo platform running, growing, and delivering value — backed by a UK-based team of certified specialists.
Halo is designed for ease of use — for both users and agents. Customers have access to free training and certification through Halo University, and our goal is always to make you self-sufficient.
That said, we appreciate that many organisations have small teams, shifting priorities, and dynamic workloads. With that in mind, we have built a range of managed service options to suit any potential need — all delivered by Halo-certified resources based in the UK.
Our Halo Managed Services give you a dedicated team embedded in your platform. Services are delivered through a monthly credit allowance — a pool of capacity you draw down against your prioritised backlog of enhancements, fixes, and platform work. No timesheets. No surprise overruns.
All plans are delivered through the Allied ESM Halo CRM Portal, giving you a single, consistent point of contact and full visibility of your service.
From hands-on development to full strategic enablement. Pick the plan that matches your needs today, and grow as you need more.
Dedicated TC-led delivery
Outcome: Consistent delivery of improvements and technical capability without reliance on a single hire.
TC + Platform Owner
Outcome: Halo is actively managed, well-governed, and continuously improving across the organisation.
TC + Platform Owner + Senior TC
Outcome: Halo becomes a strategic platform driving efficiency, innovation, and long-term value across your organisation.
Each tier includes a monthly pool of credits. Draw them down against your backlog — the more complex the work, the more credits it uses.
All plans are delivered via the Allied ESM Halo CRM Portal — your single point of contact for everything.
Hiring and retaining skilled Halo professionals is costly and competitive. A managed service gives you consistent expertise, built-in resilience, and predictable monthly costs — without the overhead of a full-time hire.
No single point of failure. Holiday and sickness cover is built into every plan.
One point of contact, regardless of the issue. Whether it's a config change or a software defect with Halo, we triage and own it on your behalf.
Predictable investment. Fixed monthly cost with a defined credit allowance — no timesheets, no surprise invoices.
Grows with you from day one. Start with Develop and move into Operate or the Transform tier as your needs evolve.
Getting started is straightforward. We align quickly and get to work.
We learn where you are with Halo and what support you need.
We match you to the right tier and agree a clear scope.
Your dedicated Halo team is introduced and onboarded to your platform.
We deliver, report, and evolve your platform month after month.
Talk to us about which tier is right for you. We will give you an honest recommendation based on where you are with Halo today.
Book a Discovery Call