Up to 70% of large-scale IT transformations fail. Not because the technology doesn't work, but because people don't adopt it. Allied ESM's Change & Adoption practice bridges the gap between a go-live event and lasting organisational change.
Talk to UsOrganisations invest heavily in selecting and configuring the right platform. But when it comes to the people side (training, communication, and readiness) it's often treated as an afterthought.
By go-live, the system is technically ready, however the people are often not. That gap (between what the platform can do and what teams are confident doing) is where projects stall, workarounds emerge, and investment is quietly lost.
Effective Change & Adoption closes that gap before it opens. It ensures every role understands what's changing, why it matters, and exactly how to work within the new system from Day 1.
Platform configuration, integrations, and data migration consume the project budget, while user readiness is left to the final weeks before go-live.
Weeks before go-live, someone realises hundreds of people need to learn a completely new system. The training plan gets squeezed, and real skill development suffers.
When people don't understand why change is happening, uncertainty breeds resistance. Without consistent, tailored messaging, adoption stalls even when the platform is excellent.
Change & Adoption is the structured discipline of aligning people, processes, and communications so that an organisation doesn't just go live; it genuinely transforms. It covers everything from stakeholder engagement and role-based training to go-live communications and post-live reinforcement.
Translate complex technical changes into clear, accessible language. Help every stakeholder group understand what's changing, why decisions were made, and what it means for their day-to-day work.
Deliver role-based training that equips each user group with the knowledge and confidence to use the new system correctly, from agents and resolvers to administrators and senior leadership.
Adoption doesn't stop at go-live. Hypercare communications, feedback loops, and champion networks keep momentum going, turning a successful launch into a permanent shift in how teams work.
7 in 10 large-scale IT initiatives fail to meet their objectives. Most fail due to people, not platforms.
Projects with excellent change management deliver up to 6x the return of those with poor or absent adoption work.
Our structured training approach means users are ready and capable before go-live, not weeks after it.
Change, Training, Communications, and Governance: four disciplines working together for complete adoption coverage.
Every Allied ESM Change & Adoption engagement is built around four interconnected disciplines, each one essential to ensuring people, not just platforms, are ready.
We map every impacted stakeholder group, assess the depth of change they face, and build the narrative that takes them from uncertainty to confidence. Using the industry-standard ADKAR model, we plan targeted activities for each audience, ensuring no group is overlooked.
One-size-fits-all training doesn't work. We design role-based learning pathways for each user group (from agents and resolvers to administrators and Change Champions), delivering confidence through guides, short-form videos, cheat sheets, FAQs, infographics, and live sessions.
We build a full communications strategy from project launch through to hypercare, with tailored messaging by audience delivered across multiple channels. From Day 1 guides and launch announcements to post-go-live feedback loops, no one is left wondering what comes next.
Adoption doesn't happen in isolation. We work inside your governance structure, translating decisions into plain language, reinforcing standardisation across teams, and keeping the change workstream tightly connected to delivery throughout the entire programme.
We follow the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement) structured across four delivery phases. Communications start early, so there are no surprises on the day that matters most.
We begin by mapping every impacted group (from senior stakeholders to frontline users) and assessing the depth of change each one faces. From this, we build a tailored change narrative and training strategy before a single session is delivered.
Training materials are produced across multiple formats: role-based guides, short video walkthroughs, cheat sheets, FAQs, and infographics, all tailored to how different people learn. Change Champions are identified, briefed, and empowered to support their teams from the inside.
A structured communications timeline (beginning weeks before go-live) keeps every audience informed, prepared, and confident. Leadership messages, Day 1 guides, and multi-channel support communications ensure go-live is a moment to celebrate, not fear.
Post go-live, we stay close. Pulse surveys capture early feedback, quick wins are shared to build confidence, and friction points are fed back to the project team. Hypercare isn't just a technical safety net — it's a people one too.
Every agent, resolver, admin, and stakeholder knows what to do and where to go. No guesswork, no workarounds, no calls to the help desk asking how to raise a ticket.
Go-live is treated as a moment of readiness, not a deadline everyone rushes toward. Teams are prepared, communications are out, and support is already in place.
Standardised ways of working are understood and upheld, not quietly bypassed. Teams operate consistently on a single, well governed platform from the start.
By the time hypercare ends, your team owns the platform. Change Champions can onboard new colleagues, and your administrators can maintain and evolve the system independently.
Usage data, satisfaction scores, and feedback loops give you a clear picture of adoption health and a solid basis for continuous improvement long after go-live.
From executive stakeholders to end users, everyone understands what's happening, why it was designed this way, and what success looks like for them personally.
All packages are based on a day rate of £1,500 per day. Every engagement is tailored. Use these packages as a starting point and we'll scope the right fit for your programme.
3 days · Fixed price
A rapid-start engagement to assess readiness and lay the groundwork for adoption. Ideal for smaller rollouts or teams new to structured change management.
7 days · Fixed price
A focused engagement covering change planning, core training materials, and go-live communications. Right-sized for single-platform deployments with defined user groups.
15 days · Fixed price
A full change & adoption programme for multi-team transformations. Covers all four pillars, from ADKAR planning through to post-go-live reinforcement.
25+ days · Scoped to programme
For large-scale enterprise transformations with multiple workstreams, sites, or audience groups. Fully scoped to your programme structure and governance requirements.
Not sure which fits? Get in touch and we'll scope the right engagement for your programme.
When Change & Adoption is done well, people don't just use the new system — they own it. Let's talk about how we can help.