Industry Focus: UK Public Sector

Modern Service Management
Built for Public Sector.

UK public sector organisations are under relentless pressure to do more with less. Legacy ITSM platforms built for enterprise budgets are slowing teams down and draining IT spend that should be going into frontline services.

Halo ITSM changes that. One platform. One price. Full ITIL4 alignment. Available on G-Cloud 14 — no procurement red tape required.

Talk to a Specialist Ask about G-Cloud procurement →

What Public Sector Teams Get

✓

Full ITIL4 out of the box

Incident, Problem, Change, CMDB, Asset Management — all included from day one.

✓

ESM across every department

Extend service management to HR, Legal, Finance, and Facilities — no extra licences.

✓

AI included as standard

Smart classification, virtual agent, auto-summarisation, and predictive analytics built in.

✓

Data sovereignty — your data stays in the UK

Hosted on AWS UK (London region). ISO 27001 and Cyber Essentials certified. On-premises deployment also available.

✓

Simple, transparent pricing

Per-agent licencing only. No hidden modules, no AI add-ons, no surprises at renewal.

👑 G-Cloud 14 — Digital Marketplace

Halo ITSM is available for direct award via the Crown Commercial Service G-Cloud 14 framework — no full tender process required.

Ask us about procurement →
46% of Halo's global customer base is public sector
5,000+ organisations running on Halo ITSM worldwide
99%+ CSAT scores achieved by Halo public sector customers
30+ years of service management expertise behind the platform

The Challenge

Public sector IT is carrying
too much weight.

Budget cycles are tightening while service demands grow. Many councils, government departments, and public bodies are still running ITSM platforms that were designed for a different era — or spending far too much on platforms like ServiceNow that were designed for a different budget.

The result: IT teams managing spreadsheets alongside their service desk, departments working in silos, and citizens or colleagues left waiting. Digital transformation stalls not because the ambition isn't there, but because the tools aren't fit for purpose.

"Before Halo, our HR team was managing approximately 50 shared mailboxes manually. Processing leavers alone took a full day every fortnight. Now it's a simple daily workflow."

City of Edinburgh Council

"I've been part of many ITSM rollouts and in my view this was by far the simplest and most effective."

Tim Penfold, Head of IT Operations — UK Export Finance

Common pain points we resolve

🏛️

Fragmented service delivery

IT, HR, Facilities and Legal each operating separate tools with no shared visibility. Cross-team tasks fall through the gaps.

💰

Unsustainable licence costs

Enterprise ITSM platforms with per-module pricing, AI add-ons, and annual cost increases that consume IT budgets meant for frontline services.

🔒

Procurement complexity

Full OJEU/Find a Tender processes for ITSM replacement blocking modernisation. G-Cloud removes this barrier entirely for Halo.

📋

Limited reporting for leadership

Executives making decisions without real-time service data. Halo dashboards give leadership direct visibility with no manual reporting overhead.

Public Sector in Practice

Organisations already delivering
with Halo ITSM.

🏛️ Local Government

City of Edinburgh Council

Scotland's largest council modernised HR and IT service management on a single Halo platform — replacing email-driven chaos across 50+ shared mailboxes with structured, automated workflows.

5,000 HR tickets processed monthly
74% of requests via self-service portal
3,250 leavers processed per year

Processing leavers previously required a full day every fortnight to manually review spreadsheets across approximately 50 systems. That task now runs as a simple daily automated workflow in Halo — with shared visibility and linked tickets making cross-team actions like approvals and access revocations transparent and fast.

Flexible retirement processes previously relying on paper documents passed between approvers now run through a single workflow with clear approval stages and a complete audit trail.

Modules used:
HR Service Management IT Service Management Self-Service Portal
🏦 Central Government

UK Export Finance (UKEF)

The UK government's export credit agency replaced an outsourced IT model with Halo ITSM — gaining control, visibility, and a single platform for staff, banks, and exporters.

99%+ CSAT scores consistently achieved
6× increase in CSAT feedback rate
30% monthly CSAT response rate (up from 5%)

All IT support at UKEF had previously been delivered by a managed service provider — creating cost pressures, limited control, and no internal ITSM platform to build on. Moving to Halo ITSM gave the department direct ownership of its service operations for the first time.

Banks and exporters now benefit from a single support channel alongside internal staff. Quarterly TAM workshops allow UKEF to continuously evolve the platform, with the executive committee receiving live reporting directly from Halo dashboards.

Modules used:
IT Service Management External Portal CSAT & Reporting
View all case studies →

Enterprise Service Management

One platform.
Every department.

Public sector organisations waste time and budget managing separate tools for IT, HR, Legal, and Facilities. Halo's ESM capability unifies them all under a single platform — included in the base licence.

That means shared visibility, linked workflows, and a single place to capture, route, and track work across the whole organisation. Not a separate product with a separate cost.

Explore Halo ESM →
Department
Typical use case
Included?
IT
Incidents, changes, CMDB, asset management
✓ Included
HR
Joiners/movers/leavers, policy requests, payroll queries
✓ Included
Facilities
Maintenance requests, building access, space management
✓ Included
Legal & Governance
FOI tracking, contract reviews, compliance workflows
✓ Included
Finance
Procurement queries, invoice approvals, budget requests
✓ Included
External Portal
Citizen-facing requests, partner/supplier access
✓ Included

All departments run on a single Halo licence — no per-department fees.

🇬🇧  Made in Britain

Every pound you spend
stays in the UK economy.

When the UK public sector buys from a UK tech company, the money doesn't just pay for software. It stays in the UK economy. That's an angle that rarely gets mentioned — but it matters.

Halo is built in the UK, privately owned, and not influenced by external investors. Choosing Halo means every pound invested strengthens the national tech ecosystem — rather than exporting taxpayer money to California.

£30m+

Halo contributed over £30 million in UK taxes this year — directly supporting the public services our own customers rely on.

What happens when public sector buys UK tech

👷

It pays UK engineers

Skilled jobs, salaries, and careers that stay in the UK rather than heading overseas.

🎓

It funds UK apprenticeships and graduates

Investment in home-grown talent and the next generation of UK tech professionals.

🔁

It circulates into UK supply chains

Every pound spent with a UK vendor drives multiple pounds of economic value back into the country.

🏛️

It flows straight back into the public purse

UK corporation tax and income tax that funds the very public services your organisation delivers.

"If the UK wants long-term value, resilience and economic return, then buying from UK tech companies should be a strategic choice, not an afterthought."

Data Sovereignty & Security

Your data stays in the UK.
Full stop.

For public sector organisations handling sensitive citizen and employee data, where that data lives isn't a nice-to-have — it's a requirement. Halo gives you a clear, verifiable answer.

🏗️

Infrastructure

Hosted on AWS UK (London region)

Halo ITSM cloud deployments for UK customers run on Amazon Web Services in the London (eu-west-2) region. Your data — including all backups — is hosted in the UK and does not leave.

AWS UK data centres are self-contained and isolated units, physically secured against environmental risk with industry-leading redundancy and uptime guarantees. The same infrastructure used by UK government and NHS digital services.

✓

Data residency fully within the United Kingdom — verifiable and contractually guaranteed.

🖥️

Maximum Control

On-premises deployment available

For organisations where even cloud hosting — however secure — doesn't meet internal policy, Halo ITSM can be deployed fully on-premises within your own infrastructure.

This makes Halo one of very few enterprise ITSM platforms that offers genuine on-premises capability. ServiceNow, by contrast, is cloud-only with extremely limited on-premises options — meaning organisations with strict data control requirements are effectively locked out.

✓

You control the infrastructure. Your data never touches a third-party server.

Security certifications & compliance

🔐

ISO 27001:2022

Current edition of the international information security management standard. Independently certified, maintained through annual audits.

🇬🇧

Cyber Essentials Plus

UK government-backed certification — independently tested, not self-assessed. Required for many public sector and central government contracts.

📋

SOC 2 Type 2

Independently audited annually. Security, availability, and confidentiality controls verified in practice — not just on paper. Report available under NDA.

⚖️

UK GDPR

UK and EU citizen data hosted exclusively in the UK (AWS London), isolated from other regions. Full Data Processing Agreement available.

🏥

DSPT Certificate

NHS Data Security and Protection Toolkit — Standards Exceeded (2026–27). Required for NHS and health sector deployments.

✅

Vanta-Monitored

70+ security controls monitored continuously — not just at audit time. Infrastructure, product, data, and organisational security covered.

🔐

SC Cleared & Developed Vetting (DV) — team clearances held

Our consultants hold SC Cleared and Developed Vetting (DV) status — the UK's highest levels of national security clearance. For sensitive government engagements where personal clearance is a requirement, Allied ESM can deliver without delay.

Need a detailed security pack for your information governance team?

We can provide the full security documentation pack including ISO 27001 certificate, SOC 2 Type 2 report, DPA, and hosting architecture overview — on request.

Request security documentation

Procurement

Procure via G-Cloud 14.
We handle the paperwork.

Halo ITSM is listed on the Crown Commercial Service G-Cloud 14 framework — the UK government's preferred route for procuring cloud software and services. No full tender process required.

Allied ESM isn't directly listed on G-Cloud, but that doesn't slow anything down. We work closely with our partners at Halo to ensure every piece of paperwork is handled smoothly and compliantly — so you can get to implementation without the friction.

Talk to us about procurement →

How it works

1

Talk to Allied ESM

Get in touch and we'll scope your requirements and confirm that G-Cloud is the right procurement route for your organisation.

2

We coordinate with Halo

Allied ESM works directly with our partners at Halo to ensure all G-Cloud paperwork is handled correctly and compliantly on your behalf.

3

Contract awarded — implementation begins

Once the contract is in place via Halo's G-Cloud listing, Allied ESM takes over delivery. Implementation can begin within days.

4

Go live — supported throughout

Allied ESM manages the full implementation and is with you beyond go-live — managed services, training, and ongoing optimisation all available.

Why Allied ESM

A Halo specialist, not a generalist.

Most Halo resellers also sell ServiceNow, Freshservice, and Jira. Allied ESM is different. We are built entirely around Halo — every consultant, every project, every support call.

🎯

Pure play expertise

No divided attention. Our entire team lives and breathes Halo. You get deeper knowledge and faster delivery than a generalist partner can offer.

🏛️

Public sector fluency

We understand the constraints that come with public sector delivery — procurement frameworks, change approval boards, data governance, and the pace of organisational change.

🛡️

Fixed-price delivery

Every Allied ESM engagement is fixed-price. You know the full cost before work begins — no time-and-materials surprises, no overruns against a public sector budget.

🔐

Security-cleared consultants

Our team holds SC Cleared and Developed Vetting (DV) — the UK's highest levels of national security clearance. For sensitive government deployments where clearance is a prerequisite, Allied ESM can deliver.

Ready to talk?

Let's have a conversation
about your ITSM needs.

There's no commitment and no sales pressure. Just an honest conversation about your current situation and whether Halo ITSM is a good fit.

Talk to Allied ESM Ask about G-Cloud procurement

Halo ITSM is available on G-Cloud 14 (Service ID: 242096389215800). Allied ESM coordinates all procurement paperwork directly with Halo.