The People Behind
Your ESM Success.
Allied ESM is built on deep expertise and genuine partnership. Our consultants bring decades of combined ITSM experience and a shared commitment to making your transformation stick.
Experts You Can Count On
Every project is led by senior consultants with hands-on Halo ITSM expertise. Never handed off to junior staff.
Nick Paraskeva 🇬🇧
Twenty years in enterprise technology, across both reseller and vendor sides of the industry, gives Nick a perspective most consultants simply don't have. He leads commercial strategy and client relationships at Allied ESM, and has a track record of building long-term partnerships that deliver measurable outcomes.
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Carolina Pascual 🇬🇧
Twelve years at ServiceNow gives Carolina a platform depth that few consultants can match. She brings that expertise directly to Halo ITSM implementations, helping clients design solutions that are technically sound and practical to adopt. Fluent in English, Spanish, and Portuguese, she works comfortably with teams across the UK, Europe, and Latin America.
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Tanveer Ahmed 🇬🇧
A First Class Computer Science graduate with five ServiceNow certifications spanning administration, development, ITSM, Discovery, and Hardware Asset Management. Tanveer brings both the technical rigour and the methodical approach to deliver implementations that work, and keep working.
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Madison Hickinson 🇬🇧
Madison keeps client relationships at the centre of everything Allied ESM does. As the consistent point of contact across every account, she ensures clients feel prioritised, informed, and supported from the first conversation through to long-term partnership.
LinkedInExtended Expertise
A trusted network of experienced professionals who work alongside our core team, expanding our capability and depth whenever clients need it.
Clare Tilley 🇬🇧
Thirty years in IT Service Management, with a career rooted in operations and a specialism in business change. Clare brings the kind of experience that makes adoption programmes actually land.
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Ben De Ivey 🇬🇧
A decade of ServiceNow experience gained at Atos, one of the world's largest GSIs, gives Ben an enterprise-scale perspective on ITSM delivery. Now Halo certified and applying that depth to Allied ESM engagements.
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Kim Keenan 🇬🇧
Over twenty years managing technology projects, with PRINCE2 certification and the kind of calm, structured approach that keeps complex ESM programmes on track and on time.
LinkedInPrinciples That Guide
Every Engagement
Our values aren't wall art. They shape how we show up, every day, for every client.
True Partnership
We embed ourselves in your team, understand your goals, and take genuine accountability for outcomes, not just deliverables.
Outcome Focus
Every recommendation is anchored to measurable business results. If it doesn't improve your operation, we won't propose it.
Speed Without Shortcuts
Our battle-tested framework gets you live faster than the industry average, without sacrificing quality, stability, or adoption.
Radical Transparency
You'll always know where your project stands. We flag risks early, communicate openly, and never hide behind jargon.
What clients say about our team.
Don't just take our word for it. Here's what the organisations we've partnered with have to say.
"Allied ESM have provided us with expert insight into the ESM space. Leveraging their knowledge of Halo and wider enterprise tools gave us the ability to clearly navigate some important decisions. Their team didn't just implement. They genuinely cared about our success."
— Greg Hawthorn, Managing Director at EspiraReady to Work With Our Team?
Whether you need a full ESM transformation, a specific Halo ITSM implementation, or seasoned ITSM talent, we're ready to talk.