The People Behind
Your ESM Success.
Allied ESM is built on deep expertise and genuine partnership. Our consultants bring decades of combined ITSM experience and a shared commitment to making your transformation stick.
Experts You Can Count On
Every project is led by senior consultants with hands-on Halo ITSM expertise. Never handed off to junior staff.
Nick Paraskeva 🇬🇧
Twenty years in enterprise technology, across both reseller and vendor sides of the industry, gives Nick a perspective most consultants simply don't have. He leads commercial strategy and client relationships at Allied ESM, and has a track record of building long-term partnerships that deliver measurable outcomes.
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Tanveer Ahmed 🇬🇧
A First Class Computer Science graduate with five ServiceNow certifications spanning administration, development, ITSM, Discovery, and Hardware Asset Management. Tanveer brings both the technical rigour and the methodical approach to deliver implementations that work, and keep working.
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Lewis Williams 🇬🇧
Lewis comes from the MSP side of the industry, where he worked a high-volume service desk across M365, networking and endpoint environments. That grounding in day-to-day IT operations shapes how he approaches ESM delivery, and he pairs it with hands-on project governance experience: standups, RAID logs, and client reporting.
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Madison Hickinson 🇬🇧
Madison keeps client relationships at the centre of everything Allied ESM does. As the consistent point of contact across every account, she ensures clients feel prioritised, informed, and supported from the first conversation through to long-term partnership.
LinkedInExtended Expertise
A trusted network of experienced professionals who work alongside our core team, expanding our capability and depth whenever clients need it.
Clare Tilley 🇬🇧
Thirty years in IT Service Management, with a career rooted in operations and a specialism in business change. Clare brings the kind of experience that makes adoption programmes actually land.
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Ben De Ivey 🇬🇧
A decade of ServiceNow experience gained at Atos, one of the world's largest GSIs, gives Ben an enterprise-scale perspective on ITSM delivery. Now Halo certified and applying that depth to Allied ESM engagements.
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Kim Keenan 🇬🇧
Over twenty years managing technology projects, with PRINCE2 certification and the kind of calm, structured approach that keeps complex ESM programmes on track and on time.
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Kaloyan Ivanov 🇧🇬
A dual-certified Halo ITSM and ServiceNow specialist with a strong background in ERP and infrastructure. Kaloyan brings end-to-end delivery expertise across complex enterprise environments, combining platform depth with the technical grounding to make implementations robust and scalable.
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Martin Ivanov 🇧🇬
A ServiceNow Certified Technical Architect and Halo ITSM specialist recognised as a ServiceNow MVP — a distinction earned by fewer than 300 practitioners worldwide. Martin brings architect-level thinking to ESM delivery, designing solutions that are built to last across both Halo and ServiceNow environments.
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Devin Hegarty 🇬🇧
Devin has spent over twenty years running service management at scale, including Head of ITSM and director-level roles at DWS Group, LSEG and Direct Line Group. He now assesses organisations' ITIL practice and tooling maturity and advises leadership on where to take them next — bringing the perspective of someone who has built greenfield ESM platforms and then lived with the consequences.
LinkedInPrinciples That Guide
Every Engagement
Our values aren't wall art. They shape how we show up, every day, for every client.
True Partnership
We embed ourselves in your team, understand your goals, and take genuine accountability for outcomes, not just deliverables.
Outcome Focus
Every recommendation is anchored to measurable business results. If it doesn't improve your operation, we won't propose it.
Speed Without Shortcuts
Our battle-tested framework gets you live faster than the industry average, without sacrificing quality, stability, or adoption.
Radical Transparency
You'll always know where your project stands. We flag risks early, communicate openly, and never hide behind jargon.
What clients say about our team.
Don't just take our word for it. Here's what the organisations we've partnered with have to say.
"Allied ESM have provided us with expert insight into the ESM space. Leveraging their knowledge of Halo and wider enterprise tools gave us the ability to clearly navigate some important decisions. Their team didn't just implement. They genuinely cared about our success."
— Greg Hawthorn, Managing Director at EspiraReady to Work With Our Team?
Whether you need a full ESM transformation, a specific Halo ITSM implementation, or seasoned ITSM talent, we're ready to talk.