AI, 250+ integrations, workflow automation, reporting, enterprise service management, project management, and more — all built into a single monthly licence. No per-module fees. No surprises.
These are the platform capabilities available to every Halo customer, in every licence, from day one.
Auto-classification, smart summarisation, AI article suggestions, virtual agent, and predictive analytics — all included at no extra cost. Recognised in the 2024 Gartner Magic Quadrant for AI in ITSM.
See Halo AI →250+ native integrations with Microsoft 365, Teams, Entra ID, Intune, Okta, DevOps tools, HR systems, and monitoring platforms — built and maintained by Halo's engineering team. Included in every licence.
See Halo Integrations →The automation engine behind every Halo workflow. Routing rules, trigger-based actions, and automated task assignment connect your services, people, and processes so Halo delivers value from day one.
See Halo SAF →Real-time dashboards and scheduled reports with zero SQL knowledge. Halo's query builder lets any agent build reports on any data in the platform and deliver them automatically to whoever needs them.
See Halo Reporting →Gantt charts, Kanban boards, milestones, budgets, and portfolio management — built into the same platform and the same licence. Project work is connected directly to the services and assets it touches.
See Halo Project Management →Extend Halo beyond IT to HR, Facilities, Finance, and Legal — same platform, same portal, same licence. No per-department licensing. Every team gets structured workflows, automated fulfilment, and self-service.
See Halo ESM →AI-to-service-desk bridge. The Halo Model Context Protocol lets AI agents raise, update, query, and close Halo tickets in plain language — connecting AI workflows directly to your service desk without custom integration work.
See Halo MCP →Multi-tenancy built in. Manage multiple clients, business units, or departments with data isolation, shared services, and separate branding — all from a single Halo instance. No Domain Separation complexity.
See Halo Organisations →Halo ships updates every two weeks — a continuous delivery model without version fatigue. No forklift upgrades, no compatibility windows. Every customer runs the same current version, always.
See development model →The platform capabilities above sit beneath Halo ITSM — the service desk processes your team uses every day. Incident Management, Problem Management, Change Control, Service Requests, Knowledge, and more.
Explore Halo ITSM →Every platform capability above is included in Halo's single monthly licence. No per-module fees, no AI add-ons, no integration surcharges — one number that covers everything.
Every AI capability — classification, summarisation, virtual agent, analytics — at no extra cost. Not a tier. Not an add-on.
Every native integration is built and maintained by Halo's engineering team. No per-integration licensing, no marketplace fees.
ESM, Project Management, Reporting, CMDB, and every module in the platform — one licence, every feature, from day one.
Common questions, answered directly.
Talk to an Allied ESM specialist and see how Halo's platform delivers more than any individual module can.
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