Halo ITSM

The UK's Leading ServiceNow Alternative

The UK's leading
ServiceNow alternative.
Migrate to Halo ITSM.

Halo ITSM is the ServiceNow alternative chosen by organisations that want enterprise-grade service management without the enterprise-grade cost. As the go-to ServiceNow alternative UK organisations trust, Allied ESM — a team built entirely from the ServiceNow ecosystem — is the only partner certified in both platforms, uniquely placed to guide you every step of the way.

Talk to a Halo Expert
(who is also Certified in ServiceNow)
Growing

movement of organisations switching from ServiceNow to Halo ITSM

1

platform, one price. No hidden modules, no surprise costs

Only Partner

Halo Certified and also ServiceNow Certified, so we truly understand your current platform and where you're going

✓ Halo Certified ✓ ServiceNow Certified 🇬🇧 UK Based

Why UK Organisations Are Choosing the ServiceNow Alternative

ServiceNow is powerful, but for many organisations it has become expensive, complex to manage, and heavily reliant on costly consultants. As renewal costs climb and modular pricing fragments budgets, more IT leaders are asking: "Is there a smarter ServiceNow alternative?"

Halo ITSM is that alternative — a single, all-inclusive platform that delivers everything you need at a fraction of the cost, without sacrificing capability, compliance, or ambition.

The Commercial Case

The Cost Reality

ServiceNow is one of the most expensive platforms in the ITSM market. Halo isn't just cheaper — it's structured differently, in a way that compounds the savings.

~50%

of the licence cost

Halo ITSM typically costs around half the standard ServiceNow licence fee, before any additional module costs are factored in.

~⅓

of the total cost of ownership

When you factor in concurrent licensing and the elimination of per-module fees, Halo's TCO can be as low as one-third of a comparable ServiceNow implementation.

1

price for everything

No module charges. No AI add-ons. No integration fees. One monthly licence covers the entire Halo platform: every workflow, every capability, every user type.

Understanding the Licensing Difference

ServiceNow

  • ✗Named users only: every agent account is a paid seat, whether active or not
  • ✗Each functional area requires a separate, additional module licence
  • ✗AI capabilities require additional SKUs or token consumption charges
  • ✗Annual renewals frequently increase, with limited leverage once embedded

Halo ITSM

  • Named and concurrent licensing available, and you can mix both models to suit your teams
  • All workflows included as standard: IT, HR, Facilities, Finance and more, at no extra cost
  • AI included as standard: no token charges, no upgrade tiers
  • Predictable, transparent pricing with no surprises at renewal

Halo vs ServiceNow

A straightforward look at how the two platforms compare on the things that matter most to your business.

Halo ITSM ServiceNow
All-inclusive pricing
One platform, one price
Per-module licensing adds up fast
AI included
Built in as standard
Requires additional AI SKU's or Token consumption
Named & concurrent licensing
Both models available
Named users only (fulfillers)
Deployment flexibility
On-prem or global AWS
Cloud-only (On-prem by RARE exception)
ESM adoption barrier
No modular pricing to navigate
Module costs slow ESM expansion
Implementation complexity
Rapid, low-code deployment
Lengthy, consultant-heavy projects

Independent Verification

What Customers Say on Gartner Peer Insights

Thousands of verified reviews from real IT professionals. Halo ITSM consistently outscores ServiceNow where it matters most.

Halo ITSM
4.6

out of 5  ·  218 verified reviews

ServiceNow ITSM

4.3

out of 5  ·  2,107 verified reviews

Halo ITSM vs ServiceNow: Gartner Peer Insights comparison

Source: Gartner Peer Insights: IT Service Management Platforms

The Halo Advantage

Every feature. Every user. One price. Here's what that really means for your organisation.

One Platform, One Price

No per-module fees. No bolt-on surprises at renewal. You get the entire Halo platform (every capability, every update) for a single predictable monthly cost. Budgeting becomes simple again.

Frictionless ESM Adoption

Modular pricing is the single biggest barrier to Enterprise Service Management. With Halo, expanding into HR, Finance, or Facilities costs nothing extra, removing the blockers to true ESM at scale.

AI Included as Standard

Industry-leading AI (auto-classification, smart summarisation, virtual agents, predictive analytics) is built into every Halo licence. Not an upgrade tier. Not an add-on. Included.

Named & Concurrent Licensing

Unlike ServiceNow's named-user-only model, Halo supports concurrent licensing, ideal for shift-based or shared-desk environments where you need maximum flexibility without overpaying.

On-Prem or Global AWS

Need to keep data on your own infrastructure? Or host it globally across AWS regions? Halo supports both, giving regulated industries and global enterprises the deployment options ServiceNow simply can't match.

Faster Time to Value

Halo's intuitive, low-code configuration means implementations that typically take 6–12 months on ServiceNow can be live in weeks, with far lower ongoing support overheads.

More Than ITSM

One Platform. Every Department.

Halo is not just an ITSM tool. It is a full Enterprise Service Management platform with a rich library of out-of-the-box workflows spanning IT, HR, Facilities, Finance, and beyond. All included in a single licence.

ServiceNow: pay per department

IT Service Management (ITSM)Base module
HR Service Delivery+ HRSD licence
Workplace Service Delivery+ WSD licence
Security Operations+ SecOps licence
IT Asset Management+ ITAM licence
Strategic Portfolio Mgmt+ SPM licence
GRC / Risk Management+ GRC licence

Halo: one price, all of this

IT Service Management
HR Service Delivery
Facilities Management
Security Management
IT Asset Management
Project & Portfolio Management

What About IT Operations Management (ITOM)?

An honest answer from a team that knows both platforms.

ServiceNow's ITOM suite is deep and proprietary. Halo takes a different approach (and we believe a smarter one): best-of-breed integration rather than locking you into a closed stack.

In practice this means first leveraging the discovery and monitoring tools you already have. Where new tooling is genuinely needed, Allied ESM's recommended stack is Halo ITSM + Virima: a natively integrated combination that delivers automated IT asset discovery, real-time service mapping, and accurate CMDB management. It deploys faster than ServiceNow ITOM and costs significantly less.

Learn more about Halo + Virima
Our Unique Advantage

The only team certified in both ServiceNow and Halo ITSM.

Every member of the Allied ESM team comes from the ServiceNow ecosystem. We've spent years implementing, optimising, and managing ServiceNow environments; we know exactly where organisations feel the pain, and precisely what it takes to move on from it.

When you work with Allied ESM, you're not working with a team that has simply learned a ServiceNow alternative. You're working with ServiceNow practitioners who understand your current platform inside-out, can translate your existing processes, and have the Halo expertise to rebuild them better.

Speak to Our Team

Certified in ServiceNow

Our team holds active ServiceNow certifications. We know what you're running, how it works, and what replacing it actually involves.

Certified in Halo ITSM

As a Halo Elite Partner, our certifications run deep. We implement, configure, and manage Halo environments every day, delivering faster, smoother projects.

Built from the ServiceNow Ecosystem

Our entire company grew out of ServiceNow. That context means better migration planning, fewer surprises, and a team that speaks your language from day one.

Best-Placed to Advise on the Switch

No other partner can give you an objective, informed view across both platforms. We'll tell you what you'll gain, what to plan for, and how to protect your investment.

How the ServiceNow to Halo Migration Works

A structured, low-risk approach built on years of ServiceNow experience, supported by Halo's dedicated migration tooling and Allied ESM's proven data templates.

4–6 weeks

Micro / focused migrations

8–12 weeks

Typical full migrations

1

Discovery & Process Mapping

We start by understanding your existing ServiceNow configuration: workflows, integrations, customisations, and data. Our ServiceNow expertise means we speak your language from day one.

2

Halo Design & Build

We design your Halo environment to match (and improve on) your existing processes. Where ServiceNow required complex scripting, Halo often delivers the same outcome with simple configuration.

3

Data Migration & Integration

Using Halo's dedicated ServiceNow migration tooling and Allied ESM's proven data templates, we define a clear cutover strategy together, migrating the records that matter and planning appropriately for historical data. Integrations are reconnected from day one, from Active Directory and Azure to monitoring tools and third-party applications.

4

Training & Change Adoption

Our dedicated Change & Adoption practice ensures your agents and end-users are confident on day one. We don't just deploy the technology; we bring your people with you.

5

Go-Live & Ongoing Support

We go live with you, not just hand over documentation. Our managed services team is available post-launch to optimise, expand, and support your Halo environment long term.

Common Questions

Frequently Asked Questions

Honest answers to the questions we hear most from organisations considering the move from ServiceNow to Halo.

Is Halo ITSM as powerful as ServiceNow?
For ITSM specifically: yes. Halo matches and in many areas exceeds ServiceNow's capabilities, and it scores higher on Gartner Peer Insights (4.6 vs 4.3) based on thousands of verified reviews from real IT professionals. Where ServiceNow's complexity often works against teams (requiring heavy scripting, costly consultants, and long delivery cycles) Halo achieves equivalent outcomes through intelligent low-code configuration. We invite any sceptical organisation to see a live demo. The platform speaks for itself, and Halo's growing case study library from organisations who have made the switch is further evidence.
How much cheaper is Halo than ServiceNow?
Halo ITSM typically costs around 50% of ServiceNow's standard licence fee. When you factor in flexible concurrent licensing and the elimination of per-module costs, the total cost of ownership can be as low as one-third of a comparable ServiceNow implementation. Every organisation is different, but the savings are material. Allied ESM will model the numbers for your specific environment so you can make an informed comparison.
What is concurrent licensing and how does it reduce costs?
Halo supports both named and concurrent licensing, and you can mix both models within the same organisation. Concurrent licensing means you pay for the number of agents logged in simultaneously, rather than maintaining a paid seat for every individual user account. For shift-based environments, shared-desk teams, or organisations where not all staff are active at the same time, this can dramatically reduce licence costs versus ServiceNow's named-user-only approach. Allied ESM will help you identify the optimal mix for your teams.
How long does a ServiceNow to Halo migration take?
When organisations migrate from ServiceNow to Halo ITSM, timeline depends on the complexity of their environment. Focused micro-migrations can go live in as little as 4 to 6 weeks. A typical full migration (covering workflows, integrations, data, and user adoption) completes in 8 to 12 weeks. Allied ESM uses Halo's dedicated migration tooling alongside proven data templates to accelerate each stage and reduce risk throughout.
What happens to our existing ServiceNow data?
We work with you to define the right cutover strategy from the outset. Using Halo's migration tooling and Allied ESM's established data templates, we identify the records that matter most (tickets, assets, configuration items, and more) and migrate them accurately into Halo. Historical data that isn't migrated can remain in ServiceNow for read-only reference while your team works fully in the new environment.
Does Halo cover the same modules as the full ServiceNow suite?
For ITSM and broader Enterprise Service Management: absolutely. Halo's out-of-the-box workflow library covers IT, HR, Facilities, Finance, and more, all included in one price. For IT Operations Management (ITOM), Halo takes a best-of-breed approach: first leveraging your existing discovery and monitoring tools, and where new tooling is genuinely needed, Allied ESM recommends Halo combined with Virima. This delivers automated discovery, real-time service mapping, and CMDB accuracy, faster to deploy and at significantly lower cost than ServiceNow ITOM.
Why choose Allied ESM for this migration over another Halo partner?
No other Halo partner brings what Allied ESM brings to a ServiceNow migration: a team built entirely from the ServiceNow ecosystem, with active ServiceNow certifications, who are simultaneously certified Halo partners. Our team holds both ServiceNow Certified Master Architect (CMA) qualifications and Halo ITSM certifications — a combination that exists nowhere else. That means your migration is guided by people with a genuine, expert understanding of both platforms at the highest possible level.

Ready to make the move?

Talk to the only team certified in both platforms. We'll give you an honest assessment of what switching from ServiceNow to Halo would mean for your organisation. No pressure, just expertise.

Book a Free Consultation

Official Halo Partner

Allied ESM is a pure play Halo partner — licensing, implementation, consulting & managed services.