Halo ITSM

The Freshservice Alternative
with no hidden add-on costs.

Freshservice's sticker price is just the beginning. AI features, asset packs, sandbox environments, and orchestration overages push the real cost 30–50% higher than advertised. Halo ITSM gives you everything — AI, CMDB, full asset management, ESM workflows — in a single, all-inclusive licence.

Talk to a Halo Expert
4.6★

Halo on Gartner Peer Insights vs Freshservice's 4.4★ — real IT professionals, verified reviews

1 price

No tiers. No asset packs. No AI add-ons. Everything included from day one

Cloud or On-Prem

Freshservice is cloud-only — full stop. Halo supports both cloud-hosted and full on-premises deployment for regulated industries and organisations with data residency requirements.

✓ Cloud (AWS) ✓ On-Premises 🇬🇧 UK Based

The Freshservice Add-On Problem

Freshservice's per-agent pricing looks reasonable at first glance. But the platform is designed around a tiered model that keeps the features you actually need — AI, advanced analytics, sandbox testing, unlimited assets — behind higher plans or paid extras.

Once you add Freddy AI, asset packs, and orchestration capacity, independent analysis consistently puts Freshservice's real total cost of ownership 30–50% above the advertised per-agent rate. Meanwhile, customers report contract renewal practices that push further price increases mid-term.

Halo ITSM takes the opposite approach: one licence, everything included, one predictable cost. No surprises at renewal. No add-ons to negotiate. No features gated behind a higher tier.

What You're Really Paying

The True Cost of Freshservice

The sticker price is just the start. Here's what Freshservice actually costs once you need the features a mature IT team requires.

Freshservice: what you pay extra for

Freddy AI Copilot (drafts & summaries) +$29/agent/month
Freddy AI Agent (Slack/Teams conversational AI) Enterprise only
Freddy AI Insights (trend analysis) Enterprise only
Asset management beyond 100 assets $75/month per 500
Unlimited asset management $1,500/month add-on
Sandbox / test environment Enterprise only
Orchestration overages Charged per tier
On-premises deployment Not available

Real TCO typically runs 30–50% above the advertised per-agent rate once add-ons are factored in.

Halo ITSM: all included

AI (auto-classification, summaries, virtual agent) ✓ Included
AI Insights & predictive analytics ✓ Included
Full asset management (unlimited) ✓ Included
CMDB with relationship mapping ✓ Included
Sandbox / test environment ✓ Included
Full automation & orchestration ✓ Included
On-premises or cloud deployment ✓ Your choice
Concurrent licensing (shift-based teams) ✓ Included

One price. Every feature. No negotiation at renewal.

Where Freshservice Falls Short

Why Growing IT Teams Move On

Freshservice gets teams started quickly. These are the walls they hit when they start to scale.

The Add-On Trap

Every capability you need to run a mature IT operation — AI, unlimited assets, sandbox, advanced orchestration — costs extra on top of the per-agent fee. Real total cost of ownership runs 30–50% above the advertised rate. The price gap widens every renewal cycle.

Cloud-Only, No Exceptions

Freshservice has no on-premises deployment option. For organisations in healthcare, public sector, defence, or any regulated environment with data residency requirements, this is a hard blocker. Halo supports full on-premises deployment alongside cloud hosting — your infrastructure, your call.

AI Locked Behind Enterprise

Freddy AI Agent (conversational AI) and Freddy AI Insights are Enterprise-tier only. Freddy AI Copilot costs $29 per agent per month as a bolt-on for Pro users. Halo's AI — auto-classification, virtual agents, predictive analytics, ticket summarisation — is built into every licence, at no extra cost.

Asset Packs That Cost a Fortune

Freshservice plans include just 100 assets. Every additional 500 assets costs $75 per month. An unlimited asset pack is $1,500 per month — $18,000 per year on top of your per-agent licence. In Halo, full asset management with unlimited assets and CMDB relationship mapping is included in the licence price.

Reporting That Hits Walls

Out-of-the-box Freshservice reporting is adequate for early-stage teams, but advanced analytics and AI-generated insights sit behind Enterprise-only features. Users consistently flag that customising reports is harder than it should be. Halo's reporting suite is comprehensive, customisable, and included as standard.

Renewal Surprises

Real-world reviews on Trustpilot and G2 document Freshworks' renewal practices — enforcing price increases mid-contract, support tickets unresolved for nine months, and account managers unable to explain their own product. Halo's pricing is transparent, and Allied ESM's model is built on long-term relationships, not annual renegotiations.

Platform Comparison

Freshservice vs Halo ITSM

What you're paying for vs what you actually get.

Feature Freshservice Halo ITSM
Pricing model ✗ Tiered + add-ons ✓ Single all-inclusive licence
AI capabilities ✗ Add-on or Enterprise-only ✓ Included in all licences
Asset management ✗ 100 included, $75/500 after ✓ Unlimited, included
CMDB with relationship mapping ✗ Limited at lower tiers ✓ Full CMDB, included
Sandbox / test environment ✗ Enterprise-only ✓ Included as standard
On-premises deployment ✗ Not available ✓ Cloud or on-prem
Concurrent licensing ✗ Named users only ✓ Named & concurrent
ESM (HR, Facilities, Finance) ✗ Requires additional setup ✓ Full ESM suite included
Advanced reporting & analytics ✗ Enterprise-only ✓ Included as standard
Gartner Peer Insights rating 4.4★ ✓ 4.6★ verified reviews

What You Gain

The Halo ITSM Advantage

Everything Freshservice charges extra for — included in one Halo licence from day one.

One Price, No Surprises

Every capability — AI, CMDB, full asset management, ESM workflows, advanced reporting, sandbox, concurrent licensing — is included in a single per-agent licence. Your budget is predictable from day one and stays that way at renewal.

AI Included as Standard

Auto-classification, ticket summarisation, virtual agents, and predictive analytics — built into every Halo licence. No Freddy AI Copilot add-on at $29/agent. No Enterprise upgrade required. AI that actually works in your service desk from day one.

Cloud or On-Premises

Hosted on global AWS infrastructure or deployed on your own servers — Halo gives you the choice. Public sector, healthcare, defence, and regulated industries no longer have to rule out their ITSM platform on deployment grounds.

Unlimited Assets & Full CMDB

No asset packs. No per-asset charges. Full CMDB with CI relationship mapping, automated discovery integrations, and complete asset lifecycle management — all included. Manage 100 assets or 100,000; the price doesn't change.

True ESM at No Extra Cost

Extend service management into HR, Facilities, Finance, Legal, and more — all from the same Halo licence. Freshservice's ESM capability requires additional configuration and higher-tier subscriptions. With Halo, there is no incremental cost to expanding across departments.

Full ITIL Framework

Incident, problem, change, release, service catalogue, knowledge management — all built around ITIL best practices from the ground up. Freshservice's ITIL depth varies significantly by tier. With Halo, you get the full framework regardless of plan.

How We Work

The Allied ESM Migration Approach

We run a structured, low-risk migration process for organisations moving from Freshservice to Halo. Every step is designed to protect your data, preserve your workflows, and get your team fully productive on Halo before go-live.

Because Allied ESM works exclusively with Halo, our consultants have deep product knowledge across every module — and they bring that expertise to every engagement we run.

1

Discovery & Assessment

We review your Freshservice environment in detail — queues, workflows, SLAs, integrations, data structures, and asset configuration — to build a clear picture of everything that needs to move and how it maps to Halo's native capabilities.

2

Halo Design & Build

We design your Halo environment to replicate your current processes — and improve on them. Things that required workarounds or add-ons in Freshservice frequently come ready to go in Halo out of the box.

3

Data Migration & Integration

We migrate the records that matter — tickets, assets, users, knowledge articles, CIs — using proven tooling and data templates. Integrations are reconnected on day one so nothing is left dangling at go-live.

4

Training & Change Adoption

Our dedicated Change & Adoption practice ensures agents and end-users are confident on the new platform from day one. Technology without people adoption is just shelfware — we bring your whole team with you.

5

Go-Live & Ongoing Support

We go live alongside you. Allied ESM's managed services team is available post-launch to optimise, expand, and support your Halo environment for the long term — with no support tickets left unresolved for nine months.

Live Migration

Instanda: Freshdesk to Halo in Eight Weeks

Insurance technology company Instanda had outgrown Freshdesk — a customer support tool being used to run two internal IT teams. Allied ESM migrated IT Support and Information Security onto Halo ITSM in eight weeks, carrying across 100% of ticket history and integrating Microsoft Entra ID from day one.

8 wks
To go-live
100%
Data migrated
5/5
CSAT score
Read the Case Study →

Why Allied ESM

A Partner Built Entirely Around Halo

Allied ESM is a pure play Halo partner. Every consultant, every implementation, and every managed service engagement is built around Halo ITSM — giving you deeper expertise and better outcomes than a generalist partner can offer.

100%

Halo-focused. No split attention. Every hour we invest goes into being the best Halo partner on the market.

UK Based

Headquartered in London, we work with organisations across the UK delivering expert Halo ITSM migrations from day one.

8–12wk

Typical Freshservice to Halo migration timeline. Our structured approach minimises disruption and gets your team productive on Halo without a big-bang cutover.

Common Questions

Frequently Asked Questions

Honest answers to the questions we hear most from IT teams considering the move from Freshservice to Halo.

Why switch from Freshservice to Halo ITSM?
Freshservice starts affordable but its real cost emerges as your team and requirements grow. AI features are locked behind Enterprise or charged as add-ons. Asset management charges $75 per month per 500 assets beyond the 100 included. Sandbox environments are Enterprise-only. There is no on-premises option. And Freshservice is cloud-only. Halo ITSM includes everything — AI, unlimited assets, CMDB, sandbox, full ITIL, ESM workflows — in a single licence at a predictable all-in price. Halo is also rated higher on Gartner Peer Insights: 4.6 vs 4.4 stars.
How does Halo pricing compare to Freshservice?
Freshservice's per-agent sticker price looks reasonable until you add AI, asset packs, orchestration, and sandbox access — at which point real total cost of ownership typically runs 30–50% higher than advertised. Halo takes a fundamentally different approach: one licence, all features, no add-ons. Allied ESM can model a direct cost comparison for your specific team size and requirements — contact us to run the numbers side by side.
Does Halo ITSM offer on-premises deployment?
Yes. Halo supports both cloud-hosted deployment (on global AWS infrastructure) and full on-premises installation. Freshservice is cloud-only with no on-premises option, which rules it out entirely for organisations in regulated industries — healthcare, public sector, defence, finance — where data residency or air-gap requirements apply. Halo gives you the choice, and Allied ESM has experience delivering both deployment models.
Is Halo AI better than Freshservice Freddy AI?
The more accurate comparison is availability. Halo's AI — auto-classification, ticket summarisation, virtual agents, and predictive analytics — is included in every Halo licence, full stop. Freshservice's Freddy AI Copilot costs $29 per agent per month as a bolt-on. Freddy AI Agent and Freddy AI Insights are restricted to Enterprise-plan customers only. With Halo, you are not negotiating for AI access — it is simply part of the platform from day one.
Can we migrate our Freshservice data into Halo?
Yes. Allied ESM defines the right data migration strategy from the outset — identifying the records that matter most (tickets, assets, users, CIs, knowledge articles) and migrating them accurately into Halo using proven tooling and templates. Historical data that does not need to be live in Halo can be archived separately, and we will advise on the right approach for your organisation.
How long does a Freshservice to Halo migration take?
A typical Freshservice to Halo migration takes 8–12 weeks depending on the complexity of your environment — the number of workflows, integrations, data volume, and departments using the platform. Allied ESM's structured five-step approach is designed to minimise disruption to live operations and get your team fully productive on Halo as quickly as possible.

Official Halo Partner

Allied ESM is a pure play Halo partner — licensing, implementation, consulting & managed services.