Halo extends the same structured workflows, self-service portal, and automation your IT team uses to your HR department — with completely siloed data, a dedicated service catalogue, and no extra licence cost.
Every discipline that made your IT service desk efficient — structured ticketing, SLA tracking, self-service, and reporting — your HR team needs the same thing. Most HR departments are still managing service delivery with a shared inbox and a spreadsheet.
The most common concern HR teams have about sharing a platform with IT is data visibility. In Halo, each department is a completely isolated organisational unit — IT agents cannot see HR tickets, HR cannot see IT tickets, and neither can access the other's configuration. The data separation is enforced at the permission level, not by convention.
IT agents log in and see only IT tickets, IT queues, and IT reporting. HR agents see only HR — on the same system, with the same login mechanism.
Shared benefits — one Active Directory sync, one user base, one portal — without shared access to sensitive HR data or case information.
HR administrators manage their own configuration — workflows, service catalogue, knowledge base — without needing IT involvement or access to IT config.
Organisational Structure in Halo
Shared (no data crossover)
Employee onboarding is the most common cross-departmental workflow in any organisation. With Halo, a single new-starter request automatically creates tasks for IT, HR, and Facilities simultaneously — each department works through their tasks independently, and everything is tracked in one place. No email threads. No manual handoffs. No one left waiting.
Drag-and-drop workflow builder — configure exactly which tasks are created, assigned, and in which order, without developer involvement.
Each team sees only their own tasks — IT agents complete the provisioning work, HR completes their paperwork, Facilities assigns the desk. No one can see the other's work.
The same workflow handles leavers — a single "Tell Us Once" form triggers account deactivation, equipment return, and HR offboarding simultaneously.
IT
HR
Facilities
Employees access a single self-service portal for both IT and HR — but each department's catalogue is completely independent. HR configures their own request types, forms, and fulfilment workflows without needing IT involvement. Employees submit requests and track them exactly as they would an IT ticket.
HR-specific catalogue items: name change requests, absence reporting, training requests, benefits queries, employee transfers, disciplinary documentation.
HR builds their own knowledge base — policy documents, new joiner FAQs, benefit enrolment guides. Routine queries answered without a ticket ever raised.
Routing rules send each request type to the right HR specialist — payroll, benefits, recruitment — automatically, with no manual triage required.
Built in and available from day one — no separate HR tool, no extra licence.
IT and HR data is completely siloed at the permission level. Agents see only their department's tickets, queues, and configuration — enforced by the platform, not by trust.
Build an HR-specific service catalogue with custom request types, intake forms, and approval workflows — fully independent from the IT catalogue. No coding required.
Onboarding, offboarding, and transfers trigger tasks across IT, HR, and Facilities simultaneously — all tracked in one record, with each department working independently through their own tasks.
HR maintains their own knowledge articles — policy documents, FAQs, new joiner guides, benefits information. Employees find answers on the portal before raising a request, reducing HR workload without reducing service quality.
Apply SLAs where they make sense for HR — or use reporting without SLA enforcement. Track response times, volumes, outstanding work, and team performance with real-time dashboards built for HR managers, not IT.
Every ESM department in Halo — HR, Facilities, Finance, Legal — is included in the same all-inclusive licence. No per-department fees, no module unlocks. Add HR service management and pay nothing extra.
Unlike ServiceNow, which charges a separate HRSD module licence on top of ITSM, Halo includes every ESM department — HR, Facilities, Finance, and Legal — in the same all-inclusive monthly price. The cost of expanding to HR is £0.
Complete data isolation means HR can adopt the platform without concern about IT visibility into sensitive employee cases, disciplinary processes, or payroll queries.
Halo ships with out-of-the-box HR service catalogue templates and workflow examples. A basic HR deployment can be live within days — configured by HR, not dependent on IT resources.
Start with request management, add workflows and automation as the team matures. The platform scales from a small HR team managing requests to enterprise-grade HRSM — on the same licence.
FAQ
Talk to an Allied ESM specialist and see how Halo's HR service management works — data isolation, cross-departmental workflows, and a self-service portal your employees will actually use.