Good ITSM starts with accurate data, and that's exactly why we've partnered with Virima.
The CMDB problem is one of the most common barriers to getting real value from your ITSM platform — stale data, manual maintenance, and configuration items you simply can't trust. Virima's continuous discovery and automated service mapping integrates natively with Halo ITSM, keeping your CMDB accurate without manual effort.
Together, we're helping organisations resolve incidents faster, make safer change decisions, and finally trust the data that drives their service operations.
What makes the Virima and Halo combination particularly effective is the native integration. Virima's continuous discovery populates Halo's CMDB automatically — CIs are created, updated, and retired without manual input. That means the data driving your routing rules, SLA assignments, and change impact assessments is always current, not a snapshot from six months ago that someone has been manually patching ever since.
Most organisations we speak to have either given up on their CMDB entirely, or maintain it by hand with enormous effort and diminishing confidence in the results. Virima solves that problem at the source. Paired with Halo, it unlocks the full value of the Service Data Model from day one — rather than waiting for a CMDB remediation project that never quite finishes.