One of the UK's leading barristers' chambers needed a fast, structured approach to managing IT incidents — without complexity or disruption. Allied ESM delivered Halo ITSM in five weeks, using 95%+ out-of-the-box functionality to deliver immediate value.
Brick Court Chambers is one of the UK's foremost barristers' chambers, with a strong reputation across Commercial, Competition, Public, and International/EU law. With over 100 members — including 51 King's Counsel — the organisation is built around the ethos of delivering the highest possible standard of service in everything it does.
That same standard extends to internal operations. When it came to IT, Brick Court needed a solution that was efficient, clear, and simple to manage — one that matched the quality expectations of the organisation without adding unnecessary overhead.
Brick Court had no structured way to manage IT incidents across its teams. Without a defined process, tickets were handled inconsistently — there was no clear ownership, no automated routing, and no visibility of what was open, in progress, or resolved.
The team needed a solution that could fix this quickly, without complex configuration or a lengthy implementation. Key requirements were straightforward: fast to deploy, easy to use, low maintenance, and capable of bringing immediate order to how incidents were handled day to day.
Allied ESM partnered with Brick Court Chambers to implement Halo ITSM with a clear focus: deliver a clean, effective incident management solution without unnecessary complexity. The approach was deliberately lean — using over 95% out-of-the-box functionality to maximise speed and minimise risk.
A self-service portal was deployed as the single point of entry for all IT requests, giving staff a consistent and easy way to raise issues. Incident types were configured to enable clear categorisation, with automated routing sending each ticket directly to the right team from the moment it was raised — removing the need for manual triage entirely.
The low-code, no-code approach meant the solution was straightforward to implement and equally simple for the Brick Court team to manage and maintain independently going forward.
In five weeks, Brick Court went from no structured incident management to a clear, efficient, and scalable operation. The improvement was immediate and measurable.
This project demonstrates how a focused, out-of-the-box ITSM implementation can deliver immediate operational impact without complexity. Brick Court Chambers now has a clear, efficient, and scalable approach to managing IT — built to support both current operations and future growth.
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