Halo AI Translations uses Azure Cognitive Services to automatically translate tickets, replies, and knowledge articles in real time — so your team works in their language and your customers read in theirs.
What is AI Translations?
Whether you're supporting customers across Europe, managing a multilingual workforce, or operating a global service desk, Halo AI Translations removes language as a barrier. Every ticket, update, and knowledge article is translated automatically — agents see their language, customers see theirs.
Real-time translation
Tickets translate the moment they arrive. Agents see content in their preferred language without any manual steps.
Two-way replies
When an agent responds, Halo automatically translates the reply back into the customer's language before sending.
Knowledge article translation
Self-service portal articles are translated on demand, helping customers find answers without raising a ticket.
How it works
A customer submits a ticket in French, German, Japanese, or any supported language. Halo detects the language automatically.
Halo passes the content through Azure Cognitive Services and stores both the original and translated text alongside the ticket.
The agent sees English (or their configured language). When they reply, the customer receives it translated back into their native language.
A customer submits a ticket in French, German, Japanese, or any supported language. Halo detects the language automatically.
Halo passes the content through Azure Cognitive Services and stores both the original and translated text alongside the ticket.
The agent sees English (or their configured language). When they reply, the customer receives it translated back into their native language.
Who it's for
Support teams across multiple countries working in a single Halo instance, each seeing content in their own language without separate tools or workflows.
Serve customers who don't speak your support team's language without hiring bilingual agents or outsourcing. Every customer gets a native-language experience.
UK-based organisations with staff who speak English as a second language — reduce friction for both agents and end users by letting everyone work in their preferred language.
Bring acquired organisations onto a single Halo instance even when they operate in a different language. Consolidate without forcing language change.
The Azure Translator integration is built into every Halo licence — there is no additional charge from Halo to use it. It connects to your own Azure subscription: Azure provides a free tier of 2 million characters per month, with standard translation beyond that at approximately $10 per million characters. For most organisations, the free tier is more than sufficient. A monthly character limit can be set in Halo to keep costs predictable.
Talk to an ExpertFAQ
See how Halo AI Translations works in your environment. Book a demo with the Allied ESM team.