TOPdesk users are making the move
Halo ITSM

Ready to move on from TOPdesk?
Halo ITSM is the answer.

TOPdesk is a solid tool — but for organisations looking for a TOPdesk alternative, Halo delivers everything on a single, all-inclusive licence. No module bills, AI included, ESM included. Allied ESM gets you there in as few as three months.

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CDP Group — Moved from TOPdesk to Halo
3
months to go live
1
platform for everything
↓
total cost vs TOPdesk
Read the CDP Group case study →
Gartner Peer Insights · Verified customer ratings
TOPdesk
4.3
★★★★☆
vs
Halo ITSM
4.6
★★★★★

Real IT professionals rated Halo 0.3 stars higher than TOPdesk on Gartner Peer Insights. For a verified, independently moderated benchmark, that is a meaningful difference.

What's Changed for TOPdesk Users?

TOPdesk has served many IT teams well for years. But expectations have shifted. IT leaders now need AI capabilities included as standard, not bolted on. They need ESM across HR, Facilities, and Finance without separate module fees. And they need a platform that feels modern enough to drive genuine self-service adoption.

Halo ITSM delivers all of that on a single all-inclusive licence. CDP Group proved it can be done in three months. Allied ESM is the partner that gets you there.

There is no pressure to move. But if you are in a renewal window and asking whether you could be on a better platform — the answer is almost certainly yes.

The Case for Moving

Why IT Leaders Are Choosing Halo Over TOPdesk

These are the three patterns we see most often from organisations evaluating the switch from TOPdesk.

Module Costs That Keep Growing

TOPdesk's module-based model means the more you need, the more you pay. AI capabilities, advanced asset management, and ESM extensions all carry additional cost. Halo includes all of that in a single per-agent licence with no hidden extras at renewal.

Limited AI in the Core Platform

Halo includes smart ticket routing, auto-classification, virtual agent, and predictive analytics in every licence. TOPdesk's AI capability is limited and typically requires additional configuration or cost to match Halo's included baseline. AI is no longer an optional extra — it is a standard expectation.

A Platform Built for Today

Halo's interface and self-service portal drive higher end-user adoption from day one. Modern configuration, low-code customisation, and a development cadence of fortnightly releases mean the platform stays current without requiring you to wait years for meaningful improvements.

Platform Comparison

TOPdesk vs Halo ITSM

A side-by-side of where you are and where you could be.

Feature TOPdesk Halo ITSM
Gartner Peer Insights rating4.3★ verified reviews✓ 4.6★ verified reviews
Pricing model✗ Module-based, costs grow as you expand✓ Single all-inclusive per-agent licence
AI capabilities✗ Limited, additional configuration required✓ Full AI suite included as standard
ESM (HR, Facilities, Finance)✗ Separate modules, additional cost✓ Full ESM suite included
ITIL-compliant out of the boxConfigurable✓ Built-in ITIL framework
Enterprise CMDBBasic asset management✓ Full enterprise CMDB included
Deployment optionsSaaS only✓ Cloud, on-prem, or global AWS
Typical implementation time6–12 months✓ From 6–8 weeks with Allied ESM
UK specialist partner supportEuropean-focused resellers✓ Allied ESM: UK-based, Halo-only

Why Halo

The TOPdesk Alternative Built for the Long Term

Halo ITSM does not just replace TOPdesk. It delivers more capability on a simpler, more predictable licence — with a partner who has done the migration before.

One Platform, One Price

Every ITSM capability in a single predictable licence: incident, problem, change, asset, service catalogue, CMDB. No modules, no add-ons, no annual surprises — unlike TOPdesk's module-based model.

AI Included as Standard

Auto-classification, intelligent summarisation, virtual agents, and predictive analytics are built into every Halo licence. No premium tier required. Recognised in the 2024 Gartner Magic Quadrant for ITSM.

Full ITIL Framework

Halo is purpose-built around ITIL best practices. The processes that require heavy configuration in TOPdesk come ready out of the box, reducing implementation time and putting your team on best-practice processes from day one.

True ESM at No Extra Cost

Extend service management into HR, Facilities, Finance, and Legal from the same platform on the same licence. TOPdesk charges separately for expanded scope. Halo does not.

Flexible Deployment

SaaS-only limits your options. Halo supports cloud-hosting on global AWS infrastructure, UK data residency, and on-premises deployment for organisations with specific regulatory requirements.

Faster Time to Value

CDP Group went live in three months. Allied ESM's structured migration approach gets you on Halo faster than a standard implementation, with your data, workflows, and integrations intact from day one.

How We Work

The Allied ESM Migration Approach

We have built a structured, low-risk migration process for organisations moving from TOPdesk to Halo. CDP Group completed it in three months. Every step is designed to protect your data, preserve your workflows, and get your team confident on the new platform before go-live.

Because we work exclusively with Halo, we bring deep product knowledge across every module and apply that depth to every migration we run — including from TOPdesk.

1

Discovery & Assessment

We audit your existing TOPdesk environment: processes, workflows, integrations, data structures, and customisations. The output is an accurate picture of what needs to move, what can be improved, and how complex the migration will be.

2

Halo Design & Build

We design your Halo environment to match your existing processes and improve on them. Where TOPdesk required module purchases or significant configuration, Halo often delivers the same outcome out of the box.

3

Data Migration & Integration

Using proven migration tooling, we define a clear cutover strategy and migrate the records that matter: tickets, assets, users, CIs. Integrations are reconnected from day one. CDP Group went through this step without disruption to live operations.

4

Training & Change Adoption

Our dedicated Change & Adoption practice ensures agents and end-users are confident from day one. We bring your people with you, not just the technology. Adoption from go-live, not months afterwards.

5

Go-Live & Ongoing Support

We go live alongside you, not just hand over documentation. Allied ESM's managed services team is available post-launch to optimise, expand, and support your Halo environment for the long term.

Why Allied ESM

A Partner Built Entirely Around Halo

Allied ESM is a pure play Halo partner. Every service we offer, every consultant we employ, and every engagement we run is centred on Halo ITSM. That focus means deeper expertise and better outcomes for your migration.

100%

Halo-focused. We do not split attention across platforms. Every hour we invest goes into making us the best Halo partner on the market.

3 mo

CDP Group went from TOPdesk to live on Halo in three months. That is the reference point for what is achievable with the right partner.

ITIL

Our team brings deep ITSM expertise: ITIL-certified consultants, specialists in change adoption, data architecture, and enterprise service management.

Common Questions

Frequently Asked Questions

Honest answers to the questions we hear most from organisations evaluating alternatives to TOPdesk.

Why are organisations switching from TOPdesk to Halo?
The most common reasons we hear are module-based pricing that grows as you expand, limited AI capabilities included in the core licence, and a user interface that feels dated compared to modern ITSM platforms. TOPdesk is a capable tool, but organisations that have outgrown it find Halo delivers broader capability at a more predictable cost, with AI and ESM included as standard rather than priced separately.
How does Halo ITSM compare to TOPdesk on Gartner Peer Insights?
Halo ITSM is rated 4.6 stars on Gartner Peer Insights from verified customer reviews, compared to TOPdesk's 4.3. The gap reflects consistent feedback about Halo's breadth of capability, ease of configuration, and all-inclusive pricing model. It is not a marginal difference in user satisfaction.
Is Halo ITSM a like-for-like replacement for TOPdesk?
Yes, and in most cases it goes further. Halo covers every ITIL process TOPdesk handles — incident, problem, change, asset, service catalogue, and CMDB — plus full ESM for HR, Facilities, Finance, and Legal, and AI capabilities including smart routing, virtual agents, and predictive analytics. All of this is included in a single licence. You will not give up capability by making the switch.
How quickly can we go live on Halo from TOPdesk?
CDP Group moved from TOPdesk to Halo in three months. That is a reference point, not a guaranteed timeline — the actual duration depends on the complexity of your environment, the number of integrations, and your data migration requirements. Focused implementations can go live in 6–8 weeks. More complex migrations with data, integrations, and training typically complete in 10–14 weeks. Allied ESM will give you a realistic assessment after an initial discovery conversation.
What does CDP Group's switch from TOPdesk tell us about migrating to Halo?
CDP Group moved from TOPdesk to Halo in three months, consolidating their service management onto a single platform and reducing cost in the process. Their experience demonstrates that the migration is genuinely achievable within a tight timeframe, that the platform transition does not have to be disruptive, and that the outcome — one platform, better capability, lower cost — is realistic rather than aspirational.
Can Allied ESM migrate our TOPdesk data into Halo?
Yes. Allied ESM works with you from the outset to define the right data migration strategy, identifying which records matter most — tickets, assets, configuration items, users — and migrating them accurately into Halo using proven tooling and templates. Historical data that does not need to be live in Halo can be archived or retained separately, and we will advise on the right approach for your organisation.
Halo ITSM

Your next TOPdesk renewal is a decision point.

CDP Group made the switch in three months. Allied ESM can have you live on Halo before your next renewal date.