Proven Results. Real Impact.

A UK managed security provider replaced per-customer builds with a single multi-tenant Halo ITSM Gold Build, delivered by Allied ESM in five weeks, with automated security-alert ingestion, per-customer segregation and SLAs, and the customer team enabled to run it themselves.

After an RFP that included Zendesk and Salesforce, one of the UK's largest privately owned betting companies chose Halo — transforming 95% of its workflows and resolving 28% of daily chats with AI within six months.

A fast-growing UK nails and beauty brand replaced shared mailboxes and social inboxes with Halo — reaching 99% SLA adherence, a five-hour average resolution time and 87% of customers rating support excellent.

A family-run UK fabric retailer needed one platform to match its service in showroom and online. Since moving onto Halo, Just Fabrics has held a 100% customer satisfaction rate since March 2023.

Amesto Global replaced spreadsheets, email threads and a separate approval platform with Halo — reaching a 9.5-minute average response time and giving clients a re-designed, password-protected portal for approvals and queries.

Instanda had outgrown Freshdesk. Allied ESM migrated their IT and Information Security teams onto Halo ITSM in eight weeks — complete with full ticket history and Entra ID integration.

Plowman Craven replaced GLPI with Halo ITSM in eight weeks. Allied ESM delivered a modern, structured IT service platform for the leading UK surveying and consultancy firm.

With a 24/7 operation and growing IT demands, ArrowXL switched to Halo ITSM to streamline workflows, automate triage, and scale without added complexity. The result? Faster service, smarter insights, and consistently outstanding feedback.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights.

"We needed something faster, more flexible, and truly ours. With Halo, we got just that — and more." A landmark migration from ServiceNow, completed in just 10 weeks; demonstrating the speed, flexibility and power of Halo ITSM when deployed by experienced partners.

A global consultancy with 250+ employees across 12 countries ditched ServiceNow for Halo ITSM, achieving a 30% reduction in licensing costs and accessing features their previous platform made impossible.

New Zealand's national entertainment company (700,000+ daily customers, 300+ IT staff) moved from ServiceNow to Halo ITSM in just 10 weeks, gaining the customisation freedom their previous platform never delivered.

An elite sporting organisation needed a centralised ITSM platform — fast. Allied ESM delivered a complete Halo ITSM implementation in just five weeks, delivering the visibility and structure to focus on performance.

One of Cambridge University's historic colleges replaced osTicket with Halo ITSM. Allied ESM delivered a structured, scalable platform with minimal disruption and immediate impact on service quality.

A Google Cloud Premier Partner and Azure Expert MSP retired SolarWinds and Salesforce ServiceCloud in favour of a single Halo PSA platform — delivered by a blended Halo and Allied ESM team across a structured, ITIL 4-aligned three-phase programme.

A PE-backed MSP with 1,600 customers replaced their legacy PSA with HaloPSA — saving 15–20 hours a week on the service desk, resolving tickets 75% faster, and onboarding 9 MSP acquisitions.

After 12 years on the same PSA, Australian MSP Cymax moved to HaloPSA — saving $20,000 a year, building a full integration ecosystem from near-zero, and cutting management overhead.

A North London MSP supporting 130+ clients replaced ConnectWise with HaloPSA — consolidating 15–20 integrations with no feature loss, cutting response times, and improving customer satisfaction scores.

The world's environmental disclosure non-profit replaced TopDesk with Halo ITSM — migrating three years of data, deploying a multi-department self-service portal, and enabling full internal ownership, all in under three months.

One of the UK's leading barristers' chambers needed a fast, structured approach to IT incident management. Allied ESM delivered Halo ITSM in five weeks — 95%+ out-of-the-box, minimal disruption, immediate results.

The world's most famous stage replaced manual, email-driven request handling with a structured, automated service platform, achieving 97% "Excellent" CSAT and 89% first-contact resolution.