Industry Focus: Education

Modern Service Management
Built for Education.

Universities and colleges are under constant cost pressure. Legacy IT tools that couldn't handle term-time demand spikes, students locked out of services, and IT, Library, Registry, and Student Services all operating in silos.

Halo ITSM changes that. One platform. One price. Modern self-service for students and staff — without the enterprise price tag.

Talk to a Specialist Read the implementation guide →

What Education Institutions Get

✓

Student-facing self-service portal

Students raise IT requests, library queries, and registry questions from one place — no email, no queuing at a helpdesk.

✓

ESM across every department

IT, Library, Registry, Student Services, and Facilities — unified under one platform, no additional licences.

✓

Handles term-time demand spikes

Built-in automation routes and prioritises the induction-week surge without adding headcount.

✓

Microsoft & Entra ID integration

Student and staff identity managed automatically — accounts provisioned and deprovisioned as enrolment changes.

✓

All-inclusive pricing — no module fees

One licence covers every module, every department, and Halo AI — so your budget goes further.

5,000+ organisations running on Halo ITSM worldwide
250+ native integrations including Microsoft 365 and Entra ID
99%+ CSAT scores achieved by Halo customers
5 wks to go live — Micro plan for smaller institutions

The Challenge

Education IT is stretched
thin — every term.

At the start of every academic year, thousands of students arrive simultaneously — all needing accounts, device access, network credentials, and answers. Legacy help desks weren't built for this. Email queues pile up. Teams burn out. Students get a poor first impression of their institution's digital experience.

Beyond IT, the problem compounds. Library, Registry, Student Services, and Facilities each have their own tools — or no tools at all. Cross-team work falls through the gaps, students get passed between inboxes, and there's no audit trail when something goes wrong.

"The move to Halo gave us structure we never had before. Incidents are categorised, tracked, and resolved — rather than disappearing into shared inboxes."

IT Team — Sidney Sussex College, Cambridge

Common pain points we resolve

🎓

Induction week overload

Hundreds of identical requests hitting IT simultaneously — password resets, device enrolment, account setup. Automation handles the volume so your team handles the exceptions.

🏢

Siloed departments

IT, Library, Registry, Student Services, and Facilities operating separate tools with no visibility across teams. Halo unifies them without charging extra per department.

👤

Identity management complexity

Students arrive and leave every year. Staff join and depart. Halo's Entra ID and HR integrations automate joiners, movers, and leavers — so accounts are never left active after someone's gone.

💷

Budget pressure with no room to move

HE and FE institutions face tightening budgets and tuition fee constraints. Halo's all-inclusive model costs a fraction of ServiceNow — with no hidden modules, no AI add-ons, no year-on-year surprises.

Education in Practice

A Cambridge college already
delivering with Halo ITSM.

🎓 Higher Education

Sidney Sussex College, Cambridge

One of Cambridge's historic colleges replaced a fragile open-source help desk with Halo ITSM — delivered by Allied ESM — gaining structured incident management and a modern self-service portal without disrupting a single term.

630+ students supported
0 service disruptions during go-live
1596 founded — modernising without compromise

Sidney Sussex College was running osTicket — an open-source ticket system that offered little structure, no automation, and no self-service capability. As IT demands grew, the limitations became critical.

Allied ESM delivered a Halo ITSM implementation that introduced a proper incident management framework, a student-facing self-service portal, and structured reporting — giving the IT team visibility they'd never had. The transition completed with zero disruption to teaching or college operations.

Replaced: osTicket
Delivered:
IT Service Management Self-Service Portal Incident Management
Read the full case study →

Why education institutions choose Allied ESM

✓

We understand the academic calendar. Delivery is planned around term dates — not around us.

✓

Fixed-price implementation. Know the full cost before work begins — no surprises against a constrained budget.

✓

Pure play Halo partner. Every consultant, every project, every support call is built around Halo. No divided attention.

✓

Student experience matters to us. We configure portals with students as end users — not an afterthought.

Working in education?

We understand the unique demands of the sector.

Academic calendars, student-facing portals, multi-department ESM, annual identity management cycles — we've delivered it. Let's talk about your institution.

Get in touch →
View all Allied ESM case studies →

Enterprise Service Management

One platform.
Every department.

Universities and colleges run IT, Library, Registry, Student Services, and Facilities as separate operations — each with their own tools, inboxes, or spreadsheets. Halo's ESM capability unifies them all on a single platform, included in the base licence.

Students and staff get a single place to raise any request. Teams get shared visibility, linked workflows, and a full audit trail. No extra licences, no integration project.

Explore Halo ESM →
Department
Typical use
Included?
IT
Incidents, change, CMDB, device management
✓ Included
Library
Resource requests, fines, equipment loans
✓ Included
Registry
Enrolment queries, transcript requests, timetabling
✓ Included
Student Services
Welfare, accessibility, accommodation, counselling referrals
✓ Included
Facilities
Room bookings, maintenance requests, campus access
✓ Included
HR
Staff joiners/leavers, policy queries, contract changes
✓ Included
Student Portal
External-facing self-service for students and applicants
✓ Included

All departments run on a single Halo licence — no per-department fees.

Data Protection & Security

Student data. Handled correctly.

Educational institutions hold sensitive student records — personal data, welfare notes, academic history. UK GDPR and DPA compliance isn't optional, and your ITSM platform is part of the chain.

🏗️

Hosted on AWS UK (London)

All cloud deployments run on AWS in the London (eu-west-2) region. Student data does not leave the UK.

🔐

ISO 27001:2022 & Cyber Essentials Plus

Independently certified. Cyber Essentials Plus is UK government-backed and independently tested — not self-assessed.

⚖️

UK GDPR & Full DPA Available

A Data Processing Agreement is available as standard. Student data is isolated, controlled, and fully auditable.

📋

SOC 2 Type 2 (Annual Audit)

Security, availability, and confidentiality controls independently verified in practice. Report available under NDA.

🖥️

On-Premises Available

For institutions where internal policy mandates on-site hosting, Halo ITSM can be fully deployed within your own infrastructure.

✅

Vanta-Monitored — 70+ Controls

Security controls monitored continuously — not just at audit time. Infrastructure, product, data, and organisational security all covered.

Need a security documentation pack for your information governance team?

We can provide the full pack including ISO 27001 certificate, SOC 2 Type 2 report, DPA, and hosting architecture overview — on request.

Request security documentation

Why Allied ESM

A Halo specialist, not a generalist.

Most Halo partners also sell ServiceNow, Freshservice, and Jira. Allied ESM is different — we are built entirely around Halo. Every consultant, every project, every support call.

🎯

Pure play expertise

No divided attention. Our entire team lives and breathes Halo. You get deeper knowledge and faster delivery than a generalist partner can offer.

🎓

Education sector experience

We've delivered in higher education — we understand academic calendars, student-facing portals, and the pace of institutional change.

🛡️

Fixed-price delivery

Every Allied ESM engagement is fixed-price. Know the full cost before work begins — no time-and-materials overruns against a constrained budget.

🇬🇧

UK-based, UK-timezone

Fully UK-based consultants. No offshore handoffs, no timezone friction. We're in the same working day as your team — every day of the project.

Accredited Halo Partner

Halo ITSM Halo Official Partner Halo Certified Partner

Ready to talk?

Let's have a conversation about
your institution's ITSM needs.

There's no commitment and no sales pressure. Just an honest conversation about your current situation and whether Halo ITSM is a good fit for your institution.

Talk to Allied ESM Read the implementation guide