Industry Focus: Healthcare & NHS

Modern ITSM built
for healthcare compliance.

Halo holds NHS DSPT certification at Standards Exceeded and is HIPAA compliant. It is available on G-Cloud 14. Allied ESM deploys Halo for NHS trusts, health systems, and healthcare technology organisations on both sides of the Atlantic.

Talk to a specialist Ask about G-Cloud procurement →

What healthcare organisations get

✓

NHS DSPT — Standards Exceeded

2026–27 certificate at the highest available DSPT rating. No separate assessment needed.

✓

HIPAA compliant

Supports HIPAA-compliant deployments for US healthcare organisations handling protected health information.

✓

G-Cloud 14 — no tender required

Available via the Crown Commercial Service Digital Marketplace. NHS trusts can call off directly.

✓

UK data residency as standard

Hosted on AWS UK London region. Data stays within UK borders without a separate residency addendum.

✓

Full ITSM + ESM on one licence

Extend beyond IT to HR, Facilities, and Estates — no per-department fees, no extra modules to buy.

DSPT Standards Exceeded — highest available NHS rating (2026–27)
G-Cloud 14 — available via CCS Digital Marketplace, no full tender required
10–14 weeks — typical NHS trust deployment, live in a single quarter
AWS UK London region — data stays in the UK as standard

Compliance & certification

Built for healthcare compliance

Halo carries the certifications NHS and healthcare organisations need — verified, not assumed.

🛡️

NHS DSPT — Standards Exceeded

Halo holds a Data Security and Protection Toolkit certificate for 2026–27 at Standards Exceeded — the highest DSPT rating available. NHS organisations can confirm platform compliance without a separate assessment process.

🔒

HIPAA Compliant

Halo supports HIPAA-compliant deployments for US healthcare organisations. The platform's security architecture is designed for environments handling protected health information, with appropriate access controls and full audit trail capabilities.

👑

G-Cloud 14

Halo is available on the Crown Commercial Service G-Cloud 14 framework. NHS and public sector bodies can procure Halo directly through the Digital Marketplace without running a separate tender, reducing procurement lead time significantly.

Who we work with

NHS trusts, health systems, and healthcare technology teams

Allied ESM deploys Halo for healthcare organisations that need a modern ITSM platform meeting sector-specific compliance requirements, without the overhead of a ServiceNow-scale implementation.

That includes NHS community and acute trusts, commissioning bodies, private healthcare operators, and healthcare software vendors managing internal IT and service operations.

✓ NHS community and acute trusts
✓ US health systems requiring HIPAA-compliant ITSM
✓ Private healthcare operators
✓ Healthcare technology vendors managing IT service operations

Halo healthcare customers include

Shropshire Community NHS Trust

UK NHS community trust using Halo ITSM for IT service management

CenCal Health

US-based managed care organisation using Halo to manage service delivery

Customer references sourced from usehalo.com

Platform capabilities

What Halo delivers for healthcare IT

📋

Incident & Request Management

Full ITIL-aligned incident and service request management, with SLA tracking and escalation configured to your clinical and operational priorities.

📅

Change Management

Structured change advisory board workflows and approval chains designed for environments where unplanned changes carry clinical risk.

🔍

Audit Trail & Compliance Reporting

Full audit logging across all service management activity. Reporting built to support DSPT evidence collection and internal governance requirements.

🖥️

Self-Service Portal

Branded self-service portal for clinical and non-clinical staff to raise requests, report issues, and track status — reducing service desk volume.

🗄️

Asset & Configuration Management

Track clinical and operational IT assets across the estate. CMDB is built into the platform with no separate tool required.

⚡

Halo AI — Included

AI capabilities built into the platform at no additional tier cost. Ticket triage, suggested resolutions, and automated routing available to all Halo customers as standard.

Deployment and data

Data residency and deployment options

Halo's cloud platform runs on AWS infrastructure in the UK London region. For NHS and UK public sector organisations, data remains within UK borders without requiring a separate data processing agreement or residency addendum.

Where cloud deployment is not feasible, Halo also supports on-premises installation. Some NHS organisations with specific information governance requirements or network constraints prefer an on-prem deployment. Allied ESM supports both paths.

🌐

Cloud (SaaS)

Hosted on AWS UK London region. UK data residency as standard. No infrastructure overhead.

🖥️

On-Premises

Self-hosted on your own infrastructure. For organisations with network isolation or IG requirements that preclude cloud.

👑

G-Cloud 14 procurement

Halo is listed on the Crown Commercial Service G-Cloud 14 framework. NHS and wider public sector bodies can call off directly via the Digital Marketplace, removing the need for a full tender process and reducing procurement lead time to weeks rather than months.

Why Halo

The right scale for most healthcare IT operations

Healthcare IT teams often find themselves caught between two unappealing options: under-featured helpdesk tools that can't handle ITIL process requirements, and enterprise platforms like ServiceNow that are priced and scoped for organisations ten times their size.

Halo sits in the space between. It delivers full ITSM and ESM capability — incident, problem, change, asset, service catalogue, self-service portal — at a price point viable for NHS trusts with constrained IT budgets. The implementation overhead is a fraction of what ServiceNow demands.

DSPT Standards Exceeded and HIPAA compliance remove the most common blockers. G-Cloud 14 removes the procurement barrier. A typical deployment runs 10 to 14 weeks — live before the end of a financial quarter.

Compare Halo to ServiceNow →

Why Allied ESM

A Halo specialist, not a generalist.

Most Halo resellers also sell ServiceNow, Freshservice, and Jira. Allied ESM is different. We are built entirely around Halo — every consultant, every project, every support call.

🎯

Pure play expertise

No divided attention. Our entire team lives and breathes Halo. You get deeper knowledge and faster delivery than a generalist partner can offer.

🏥

Healthcare sector fluency

We understand the constraints of healthcare delivery — DSPT, information governance, NHS procurement frameworks, and the pace of change in complex clinical environments.

🛡️

Fixed-price delivery

Every Allied ESM engagement is fixed-price. You know the full cost before work begins — no time-and-materials surprises, no overruns against a constrained NHS budget.

🔐

SC Cleared consultants

Our team holds SC Cleared and Developed Vetting (DV) status. For sensitive NHS and government engagements where personal clearance is a requirement, Allied ESM can deliver without delay.

FAQ

Common questions

Does Halo hold NHS DSPT certification?
Yes. Halo holds a Data Security and Protection Toolkit certificate for 2026–27 at Standards Exceeded, the highest DSPT rating available. NHS organisations procuring Halo can confirm platform compliance without running a separate assessment process.
Can Halo be procured on G-Cloud?
Yes. Halo is listed on G-Cloud 14 via the Crown Commercial Service Digital Marketplace. NHS trusts and other public sector bodies can call off directly from the framework without a full tender process. This typically reduces procurement lead time from months to weeks. Allied ESM can assist with the call-off documentation if needed.
Is Halo HIPAA compliant?
Yes. Halo supports HIPAA-compliant deployments. For US healthcare organisations handling protected health information, Halo's security architecture meets the relevant requirements. Allied ESM can walk you through the specifics for your organisation's context.
Where is Halo data stored?
Halo's cloud platform is hosted on AWS infrastructure in the UK London region. Data remains in the UK as standard. For organisations that cannot use cloud infrastructure, Halo also supports on-premises deployment on your own infrastructure.
How long does a Halo implementation take for an NHS trust?
A typical Halo migration or new implementation runs between 10 and 14 weeks from project kick-off to go-live. The exact timeline depends on the complexity of your current ITSM configuration, the number of integrations required, and your internal change management process. Allied ESM can give you a more precise estimate after an initial scoping conversation.
Can Halo be used for ESM beyond IT — HR, Estates, Facilities?
Yes. Halo's platform is designed for enterprise service management across multiple departments on a single instance. NHS trusts commonly run ITSM, facilities management, and HR case management through the same Halo deployment — reducing tool sprawl and giving a single view of service performance across the organisation.

Ready to talk?

Let's have a conversation
about Halo for your organisation.

There's no commitment and no sales pressure. Just an honest conversation about your current situation and whether Halo ITSM is a good fit for your healthcare organisation.

Talk to Allied ESM Ask about G-Cloud procurement

Halo ITSM is available on G-Cloud 14. Allied ESM coordinates all procurement paperwork directly with Halo.