Brick Court Chambers, one of the UK's leading barristers' chambers, went live on Halo ITSM in January 2026 — just five weeks after kick-off.
Allied ESM delivered a clean, rapid implementation built almost entirely on out-of-the-box functionality, giving the team structured incident management and a clear operational foundation without unnecessary complexity.
Fast, focused, and exactly what the organisation needed. Zero custom code. Fully operational in a month.
Legal organisations tend to have specific service management requirements — high confidentiality expectations, demanding users, and an IT team that needs to demonstrate responsiveness without a large headcount to draw on. Brick Court Chambers had all of those characteristics. The implementation was scoped to match: no unnecessary features, no configurations that would create ongoing maintenance overhead, and no dependency on Allied ESM to keep things running after go-live.
Out-of-the-box Halo ITSM is more capable than most organisations realise when they first see it. The Brick Court engagement is a good example of what becomes possible when the scope is right and the platform is trusted to do the work without modification. Five weeks from kick-off to live is a timeline most enterprise ITSM vendors wouldn't even propose, let alone deliver.