Every ITSM vendor says its tool follows best practice. PinkVERIFY is how you check. It is the original independent certification for ITSM tools, started by Pink Elephant in 1999, and an assessor tests a tool process by process against best practice requirements.
Halo version 2.250.32 is certified for 24 processes, and this is its third year on the register. Version 2.250 is Halo's 2026 final release, so the certification covers the platform customers are running today.
What PinkVERIFY checks
For each process, the assessor checks two things: does the tool have the functions the process needs, and does it use the terms practitioners expect. The criteria are aligned with several ITSM frameworks and with ISO/IEC 20000, the international standard for service management.
A vendor is certified for each process separately. That makes the process count the useful number. It tells you how much of your service management a tool has been independently checked against, not just whether it has a badge.
The 24 processes Halo is certified for
Service desk and support 6
- Incident Management
- Request Management
- Problem Management
- Knowledge Management
- Service Desk
- Service Level Management
Change, release and configuration 4
- Change Management
- Release and Deployment Management
- Configuration Management
- IT Asset Management
Operations and resilience 4
- Availability Management
- Monitoring and Alerting
- IT Operations Management
- Service Continuity Management
Business, governance and people 9
- Business Relationship Management
- Financial Management
- Governance, Risk and Compliance
- Service Portfolio Management
- Service Catalogue Management
- Vendor Management
- Project Management
- Workforce Resource Management
- Organisational Change Management
AI 1
- AI Capability
Illustration. Processes as listed on the PinkVERIFY register; the grouping is ours.
How that compares
There are 37 tools on the register. Only one covers more processes than Halo, and most cover fewer than half as many.
Source: Pink Elephant's public PinkVERIFY register, checked 22 October 2026. A selection of the 37 tools listed.
Why it matters if you're choosing a tool
It's an outside check. A vendor's feature list is the vendor's word. PinkVERIFY is an assessor's, made against published criteria. It makes a good first filter for a shortlist.
It reaches past the service desk. Nine of Halo's certified processes sit outside traditional IT support, from vendor and financial management to project and organisational change. That's the ground enterprise service management covers, and it's independent backing for running more than IT on one platform.
AI is in scope too. Halo is one of only eight tools on the register certified for AI Capability. More on what Halo's AI does on our Halo AI page.
Our read
Certification tells you the tool can support a process. It doesn't design the process for you. Two organisations on the same certified platform can end up with very different service desks, depending on how each process is set up.
That's the part we work on. If you're weighing Halo against another tool, or want to check your own Halo against the processes you actually run, Allied ESM can scope that with you. Get in touch.