Halo extends the same structured workflows, self-service portal, and automation your IT team uses to your Facilities department — with photo-ready mobile ticketing, physical asset management, and no extra licence cost.
Every process that makes IT service delivery measurable — structured ticketing, SLA tracking, self-service reporting, and asset visibility — your Facilities team needs the same. Most Facilities departments manage service delivery through shared inboxes, paper log books, and informal message threads.
Halo ships with pre-built Facilities workflow templates covering the most common request types. Facilities administrators own their own configuration — they can adapt templates, build new catalogues, and manage their workflows without needing IT resources or IT admin access.
Facilities agents see only Facilities tickets, queues, and configuration — completely isolated from IT and HR at the permission level, not by convention.
Employees reach Facilities through the same self-service portal they use for IT — no separate login, no guessing which system to use. Search "plumbing issue" and Halo routes them correctly.
Configure automations and approval chains using the drag-and-drop workflow engine — no developer involvement, fully owned by the Facilities team.
Out-of-the-box Facilities templates
Maintenance & Repair Job
Log, assign, photo-attach, and track to completion
Room & Desk Booking
Self-service bookings with live availability
Visitor Pre-Registration
Register, check in, and track visitor compliance
Health & Safety Compliance
Risk assessments, checks, and incident reporting
Contractor Job Management
Raise, assign, and track external jobs with cost tracking
New Starter — Facilities Tasks
Desk assignment, building access, induction booking
Adapt any template or build from scratch — all owned by Facilities, no IT required
Facilities teams aren't desk-bound — they're on-site, walking floors, inspecting equipment. Halo's mobile app means a maintenance worker can photograph a fault, attach it to a job, and submit the ticket without returning to a desk. The same structured process, wherever the work actually happens.
Photograph a fault on-site and attach it directly to the ticket — no need to describe a problem when a photo says it in one second.
Field engineers use the Halo mobile app to view assigned jobs, update status, log time, and close tickets on-site — not back at a desk at end of day.
Routing rules ensure each request type reaches the right specialist automatically — plumbing to the plumbing team, electrical to the electrical team, no manual triage required.
Halo Mobile App — New Maintenance Job
Leaking pipe — 2nd floor kitchen
Raised via mobile app · 2 mins ago
photo_leak_2F_kitchen.jpg
Attached from camera · 1.2 MB
The same asset management capability IT uses for hardware and software works identically for Facilities — water fountains, minibuses, projectors, AV equipment, air conditioning units, fire safety equipment. Track any asset across its full lifecycle, link it to maintenance jobs, and know exactly what you own and where it is.
Link maintenance jobs directly to the asset being repaired — see the full history of what's been done to a piece of equipment and when, from one screen.
Track service contracts, warranties, and inspection schedules against physical assets — get renewal alerts before something lapses and becomes a compliance risk.
Configurable asset categories — rooms, vehicles, equipment, infrastructure, spaces — all managed in the same platform as IT assets, with no cross-visibility between departments.
Built in and available from day one — no separate Facilities tool, no extra licence.
Log, assign, and track repair jobs with photo attachments, priority routing, SLA tracking, and a full audit trail — from the portal or the mobile app.
Self-service room and desk bookings through the employee portal. Employees check live availability, make their booking, and receive confirmation — without calling Facilities.
Pre-register visitors, manage check-in, issue passes, and track who is on-site at any time. Compliance requirements and health and safety checks built into the workflow.
Manage risk assessments, compliance tasks, and safety incident reports as structured workflows. Scheduled checks trigger automatically — nothing slips because it wasn't in someone's calendar.
Raise, assign, and track jobs for external contractors — with cost tracking, approval workflows, SLA visibility, and a complete audit trail of all external work carried out on-site.
Facilities service management is included in the same all-inclusive Halo licence as ITSM — no per-department fees, no module unlocks. Every capability your Facilities team needs, at no additional cost.
ServiceNow charges a separate Workplace Service Delivery licence on top of ITSM. Halo includes Facilities, HR, Finance, and Legal in the same all-inclusive monthly price. The cost of giving your Facilities team a proper service management platform is £0.
Facilities teams work on-site, not at desks. Halo's mobile app means every job can be raised, updated, and closed from the floor — photos attached, status updated, SLA met.
Halo ships with out-of-the-box Facilities workflow templates. A basic deployment covering maintenance, room bookings, and visitor management can be live within days — no IT project required.
Facilities agents see only Facilities — their own tickets, queues, and assets. Data isolation is enforced at the permission level. IT and HR see nothing of Facilities operations.
FAQ
Talk to an Allied ESM specialist and see how Halo's Facilities service management works — out-of-the-box templates, mobile field ticketing, and physical asset management, all on the platform you already have.