Halo
Pure Play Halo Partner

The Halo platform,
delivered by experts.

Allied ESM works on one platform and one platform only. From core ITSM to AI, automation, and migration from ServiceNow — everything you need to get the most out of Halo.

Talk to a Halo specialist
5,000+
Organisations on Halo
100+
Countries
250+
Native integrations
4.6/5
Gartner Peer Insights
See why Halo wins the comparison every time. The Halo Difference ✦

One platform.
All our focus.

Most ITSM partners work across five or six platforms. We don't. Allied ESM is built around Halo and Halo alone — which means every consultant, every implementation, and every managed service is backed by deeper expertise than a generalist can offer.

Whether you're new to Halo, migrating from ServiceNow, or running a live platform that needs expert support — we have a specialist for exactly that.

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Pure play focus

No split attention. Every member of our team lives and breathes Halo.

Faster delivery

Platform-specific experience means fewer surprises and faster time to value.

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End to end

From first implementation through to long-term managed service.

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Global reach

Clients across the UK, US, and international markets.

Everything Halo offers

A single all-inclusive licence. No module fees. No AI add-ons. No hidden integration charges.

Core product

Halo ITSM

The full enterprise ITSM platform. ITIL-aligned, covering incident, problem, change, CMDB, asset management, and Enterprise Service Management workflows across every department.

Explore Halo ITSM →
Included in every licence

Enterprise Service Management

Extend ITSM beyond IT — HR, Facilities, Finance, Legal and more, all on one platform. One self-service portal for every employee. No per-department licensing, no extra cost.

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AI — included as standard

Halo AI

Built-in intelligence at no extra cost. Smart ticket routing, auto-classification, virtual agent, sentiment detection, and predictive analytics — recognised in the 2024 Gartner Magic Quadrant.

Explore Halo AI →
New
Halo's latest AI

Halo MCP

Connect any AI assistant — ChatGPT, Claude, Copilot — directly to your Halo service desk. Raise tickets, search the knowledge base, log time, and action requests, all through conversation.

Explore Halo MCP →
Automation

Halo SAF

Service Automation Framework. Pre-built workflow libraries covering IT, HR, Finance, Facilities and more — reducing configuration time and accelerating time to value from day one.

Explore Halo SAF →
Integrations

Halo Integrations

250+ native integrations including Microsoft 365, Teams, Azure, Entra ID, and hundreds more. All included in the licence — no connector fees, no hidden costs.

Explore integrations →
Built-in — no extra licence

Project Management

Gantt charts, Kanban boards, milestones, resource management, budgets, and portfolio oversight — all built into Halo. Run your ITSM projects and programmes without a separate tool.

Explore Project Management →
Development model & roadmap

How Halo Builds

Fortnightly releases, a tight team in Stowmarket, and a published roadmap. Understand why Halo ships faster than vendors ten times its size — and see what's coming next.

See the roadmap →

Moving to Halo from another platform?

Whether you're leaving ServiceNow, escaping Cherwell's end of life, outgrowing Jira, moving on from Freshservice add-ons, exiting Ivanti's pricing crisis, or switching from TOPdesk — Allied ESM runs a clean, structured migration to Halo.

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Migration

ServiceNow to Halo

Cut your ITSM costs by up to 50% without sacrificing capability. Our structured migration approach gets you live fast, clean, and without the horror stories.

See how it works →
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EOL Migration

Cherwell to Halo

Cherwell reaches end of life on 31 December 2026. No patches, no support, no renewals after that date. Allied ESM moves you to Halo before the deadline hits.

Start your migration →
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Migration

Jira to Halo

Jira was built for developers, not IT teams. Halo is purpose-built ITSM — full ITIL, native CMDB, real ESM, and everything in one price. Your developers can keep Jira.

See the difference →
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Migration

Freshservice to Halo

Freshservice looks affordable until the add-ons arrive. AI, assets, sandbox — all extras. Halo includes everything in one price. Allied ESM moves you over clean.

See the full cost →
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Migration

Ivanti to Halo

Ivanti hit customers with 5–20% price increases in 2024 and 2025, with no published price list and a forced migration to Neurons. Allied ESM moves you to Halo before your next renewal.

See your options →
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Migration

TOPdesk to Halo

CDP Group switched from TOPdesk to Halo in three months — one platform, lower cost, better AI. Allied ESM runs the same proven migration for you.

See how CDP Group did it →
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Comparison

SAF vs CSDM

How Halo's Service Automation Framework compares to ServiceNow's Common Service Data Model — the capability without the complexity tax.

Read the comparison →
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Pricing

Halo ITSM Pricing

Transparent, all-inclusive pricing for 250–2,000 agents. One licence covers everything — no tiers, no bolt-ons. Use our live calculator to estimate your investment.

See pricing →
🏛️  UK Public Sector

Halo ITSM for councils, government departments, and public bodies.

Available on G-Cloud 14. UK-hosted on AWS London. 46% of Halo's global customer base is public sector. Allied ESM handles all procurement paperwork directly with Halo.

Explore the Public Sector page →

Ready to explore Halo?

Talk to an Allied ESM specialist. We work on one platform — and we know it inside out.

Schedule a call