Halo ITSM

The Jira Service Management Alternative
Built for IT Teams.

Jira Service Management was built for software developers and extended into ITSM as an afterthought. For IT teams looking for a Jira ITSM alternative, Halo ITSM was built specifically for IT and enterprise service management from the ground up — with full ITIL processes, real asset management, and everything included in one price.

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4.6★

Halo on Gartner Peer Insights vs Jira's 4.4★ — verified by real IT professionals

1 price

All features included — no tiers, no add-ons, no surprises at renewal

Purpose-Built ITSM

Halo was designed from day one for IT and enterprise service management — not retrofitted from a developer ticketing tool. Full ITIL, full CMDB, full ESM. All included.

✓ Full ITIL ✓ CMDB Included ✓ No Add-ons

Why IT Teams Are Moving Away from Jira

Jira was created by Atlassian to track software bugs and development tasks. Jira Service Management was built on top of that foundation — and it shows. For development teams already living inside the Atlassian ecosystem, it works. But for IT teams running a service desk, it can feel like fitting a square peg into a round hole.

Advanced ITIL processes require expensive premium tiers. Proper CMDB and asset management depend on costly third-party apps. Automation and reporting hit walls unless you upgrade. And as your team grows, costs become increasingly unpredictable.

Halo ITSM was built by ITSM practitioners, for ITSM practitioners — with every feature included in a single licence and no compromises on capability.

The Real Cost of Jira for ITSM

Where Jira Lets IT Teams Down

These are the friction points we hear most from IT leaders who have outgrown Jira Service Management.

Costs That Keep Climbing

Jira's tiered pricing means that as your team grows and your needs mature, costs escalate sharply. The features IT teams actually need — advanced automation, AI, analytics — are locked behind premium plans or paid add-ons.

No Native CMDB

Jira's Configuration Management Database relies on third-party Marketplace apps — typically JSM Assets, which requires a premium subscription. In Halo, a fully featured CMDB with service mapping comes included as standard.

Weak Change Management

Jira's change management is a workflow layered on top of a ticket system. Halo's change management is built around ITIL principles — with native CAB workflows, risk assessment, forward schedules, and full audit trails from day one.

Limited Reporting

Out-of-the-box Jira reporting is basic. Meaningful SLA dashboards, trend analysis, and executive-level reporting typically require third-party tools or expensive Premium/Enterprise plans. Halo's reporting suite is comprehensive and built in.

Built for Devs, Not IT

The admin experience in Jira is designed around software development concepts. IT service desk managers who are not developers often find configuration unintuitive and heavily dependent on Atlassian specialists. Halo's admin interface was designed for ITSM practitioners.

ESM Needs Extra Modules

Extending Jira into HR, Facilities, or Finance service delivery requires additional configuration, licences, and often specialist implementation support. Halo ships with a full ESM workflow library covering every department — all at no extra cost.

Platform Comparison

Jira Service Management vs Halo ITSM

A side-by-side look at what matters most to IT teams.

Feature Jira Service Management Halo ITSM
Built for ITSM ✗ Adapted from dev tooling ✓ Purpose-built for ITSM
Pricing model ✗ Tiered — features locked by plan ✓ Single plan, all features included
Full ITIL processes ✗ Partial — requires configuration ✓ Full ITIL framework, out of the box
CMDB & asset management ✗ Add-on (JSM Assets — premium) ✓ Included as standard
AI capabilities ✗ Premium plan only ✓ Included in all licences
ESM (HR, Facilities, Finance) ✗ Requires extra config & licences ✓ Full ESM suite included
Advanced reporting ✗ Requires Premium or third-party tools ✓ Built-in, fully customisable
Concurrent licensing ✗ Named users only ✓ Named & concurrent — mix both
Gartner Peer Insights rating 4.4★ ✓ 4.6★ — verified reviews
On-premises deployment ✗ Cloud only ✓ Cloud or on-prem

What You Gain

The Halo ITSM Advantage

Every feature. Every user. One price. Here's what that looks like in practice.

One Platform, One Price

No tiers, no add-ons, no negotiating at renewal. Every Halo customer gets the full platform — AI, CMDB, full ITIL, ESM workflows — for a single predictable monthly cost per agent.

Full ITIL Framework

Incident, problem, change, release, service catalogue, knowledge management — all built around ITIL best practices from the ground up. No retrofitting. No workarounds. Just ITSM done properly.

AI Included as Standard

Auto-classification, intelligent ticket summarisation, virtual agents, and predictive analytics — built into every Halo licence. Not locked behind a premium tier. Not an optional upgrade. Included.

Native CMDB & Asset Management

A fully featured CMDB with relationship mapping, automated discovery integrations, and complete asset lifecycle management — built in. No third-party apps. No additional cost. No compromise.

True ESM at No Extra Cost

Take service management beyond IT and into HR, Facilities, Finance, Legal, and more — all from the same platform, same licence. Halo removes the pricing barrier that prevents most organisations from achieving true ESM.

Named & Concurrent Licensing

Unlike Jira's named-user-only model, Halo supports concurrent licensing — paying for simultaneous logins, not every agent account. For shift-based or shared-desk teams, this can dramatically reduce licence costs.

Your Developers Can Keep Using Jira

Halo and Jira work together — you don't have to choose.

Moving your IT service desk to Halo does not mean ripping Jira out of your development teams. Halo integrates directly with Jira — enabling bidirectional ticket linking between your service desk and dev backlog, so incidents can be escalated to Jira and updates flow back automatically.

Your developers keep the tool they know. Your IT team gets the purpose-built platform they deserve. Allied ESM configures the integration as part of your migration — with no manual duplication and no broken workflows.

How We Work

The Allied ESM Migration Approach

We run a structured, low-risk migration process designed specifically to move IT teams from Jira Service Management to Halo without disrupting live operations. Every step is designed to protect your data, replicate your workflows, and get your team confident before go-live.

Because Allied ESM works exclusively with Halo, our consultants know the platform in depth — and they bring that expertise to every migration we run.

1

Discovery & Process Mapping

We review your existing Jira environment — queues, workflows, SLAs, integrations, and data — to build an accurate picture of what needs to move and how it maps to Halo's native capabilities.

2

Halo Design & Build

We design your Halo environment to match your existing processes — and improve them. Many things Jira needed custom configuration to achieve come ready to go in Halo out of the box.

3

Data Migration & Integration

We migrate the records that matter — tickets, assets, users, CIs — using proven tooling and data templates. The Jira integration is configured so your dev teams stay connected from day one.

4

Training & Change Adoption

Our dedicated Change & Adoption practice ensures agents and end-users are confident on the new platform from day one. We bring your people with you — not just the technology.

5

Go-Live & Ongoing Support

We go live alongside you — not just hand over documentation. Allied ESM's managed services team is available post-launch to optimise, expand, and support your Halo environment for the long term.

Why Allied ESM

A Partner Built Entirely Around Halo

Allied ESM is a pure play Halo partner. Every service we offer, every consultant we employ, and every engagement we run is built around Halo ITSM. That focus means deeper expertise, faster migrations, and better outcomes.

100%

Halo-focused. We don't split attention across multiple platforms. Every hour we invest goes into making us the best Halo partner on the market.

UK Based

Headquartered in London, we work with organisations across the UK delivering expert Halo ITSM migrations from day one.

8–12wk

Typical Jira to Halo migration timeline. Our structured approach minimises disruption and gets your team productive on Halo quickly — without a big-bang cutover.

Common Questions

Frequently Asked Questions

Honest answers to the questions we hear most from IT teams considering the move from Jira Service Management to Halo.

Why switch from Jira Service Management to Halo ITSM?
Jira Service Management was designed to extend developer workflows into IT support — and for teams embedded in Atlassian it works, to a point. But advanced ITIL capabilities (CMDB, change management, problem management, asset management) require expensive add-ons or premium tiers in Jira. Halo ships all of this natively in a single licence. It is purpose-built for IT service management, rated higher on Gartner Peer Insights (4.6 vs 4.4), and consistently praised for its support and ease of use.
Is Halo ITSM harder to use than Jira?
No — most IT teams find Halo significantly more intuitive. Jira's admin experience is built around software development concepts, which creates friction for ITSM administrators who are not developers. Halo's interface was designed specifically for IT service management from the ground up, with low-code configuration that most admins can manage themselves without Atlassian specialist expertise.
How does Halo pricing compare to Jira Service Management?
Jira's tiered pricing means costs escalate as your team grows and your feature needs mature. The capabilities IT teams actually need — AI, advanced automation, CMDB, analytics — sit behind premium plans or paid Marketplace add-ons. Halo takes a fundamentally different approach: one plan, all features, one predictable cost. Every Halo customer gets the full platform from day one. Allied ESM can model a direct cost comparison for your specific environment — contact us to run the numbers.
We use a lot of Atlassian tools — will Halo integrate with them?
Yes. Halo integrates directly with Jira — enabling bidirectional ticket linking between your IT service desk and your development backlog. Your developers keep using Jira. Your IT team moves to a purpose-built platform. Allied ESM configures the integration as part of your migration. You do not have to choose between ITSM and the Atlassian tools your development teams rely on.
Can we migrate our Jira Service Management data into Halo?
Yes. Allied ESM works with you to define a data migration strategy from the outset — identifying the records that matter most (tickets, queues, assets, users, configuration items) and migrating them accurately into Halo using proven tooling and templates. Historical data that does not need to be live in Halo can be archived, and we will advise on the right approach for your organisation.
How long does a Jira to Halo migration take?
A typical Jira Service Management to Halo migration takes 8–12 weeks, depending on the complexity of your environment. Allied ESM's structured approach — discovery, design, build, data migration, training, and go-live — is designed to minimise disruption and get your team productive on Halo quickly.

Official Halo Partner

Allied ESM is a pure play Halo partner — licensing, implementation, consulting & managed services.