Industry Focus: US Government

FedRAMP-Certified ITSM
Built for Government.

US federal agencies, state & local governments, and DoD contractors need service management that is secure, compliant, and genuinely affordable. Most are still paying ServiceNow prices for ServiceNow complexity they don't need.

Halo ITSM is now FedRAMP Certified under the new FedRAMP 20x standard. Full ITIL4. GRC built in. A fraction of the cost.

Talk to a Specialist See how it works →

What Government Agencies Get

✓

FedRAMP Certified today

Certified under FedRAMP 20x (Class C, Moderate) as of May 6, 2026. Package ID: FR2621445678.

✓

GRC built into the platform

POA&M tracking, OSCAL documentation, continuous monitoring, and cross-framework control mapping. All included in the base licence.

✓

CMMC & DoD compliance ready

Halo's GRC module supports CMMC, FedRAMP, and DoD compliance programs as part of day-to-day operations.

✓

Full ITIL4, all modules included

Incident, Change, CMDB, Asset Management, and self-service portal. One all-in licence. No per-module fees.

✓

A fraction of the ServiceNow cost

Enterprise capability without enterprise pricing. Agencies redirect budget from licences to mission.

✓

No FedRAMP pricing premium

FedRAMP is standard Halo licensing. No uplift, no separate SKU. Deployment and ongoing support handled by Allied ESM.

🛡️  FedRAMP 20x Certified
✓ FedRAMP Certified  ·  As of May 6, 2026

Halo is FedRAMP Certified under the new 20x cloud-native standard, at Class C (Moderate). Package ID: FR2621445678. No self-attested ATO required.

Talk to Allied ESM →
46% of Halo's global customer base is public sector
5,000+ organisations running on Halo ITSM worldwide
99%+ CSAT scores achieved by Halo public sector customers
30+ years of service management expertise behind the platform

Who We Serve

Is this the right fit for your organisation?

Halo's FedRAMP Moderate certification covers roughly 80% of US government IT use cases. Here's who that includes.

🏛️

Federal Civilian Agencies

Departments and agencies operating civilian programmes — HHS, VA, EPA, USDA, DOT, DOL, GSA, SBA, Department of Education, Treasury, and many more. Standard ITSM at Moderate is the right fit for most civilian operations.

🗺️

State Government

State CIOs, central IT departments, and state-level agencies. Many states reference FedRAMP Moderate for their own cloud procurement through StateRAMP or equivalent frameworks — Halo qualifies directly.

🏙️

Local & Municipal Government

County IT departments, city governments, and municipal authorities modernising service delivery. Halo's ESM capability consolidates IT, facilities, HR, and citizen-facing services on one platform.

🏥

Government Healthcare

VA medical facilities, CMS, and HHS agencies managing high-volume service operations. Halo handles complex multi-department workflows across large, distributed organisations — all on a FedRAMP-certified platform.

⚙️

Defense Contractors

DoD contractors working toward CMMC certification. Halo's GRC module supports CMMC compliance programs alongside day-to-day service management — one platform for operations and compliance evidence.

📋

Regulatory & Oversight Agencies

EPA, FDA, CFPB, SEC, and other regulatory bodies with significant internal service management and compliance reporting needs. Halo's GRC and workflow capabilities are a natural fit.

🔍

Not sure if you're in scope?

Halo's Moderate certification covers most government IT service management use cases. If your system specifically handles classified information, law enforcement sensitive data (CJIS), or has a confirmed High impact requirement, we'll tell you that clearly rather than oversell. Talk to us — we'd rather give you an honest answer than the wrong platform.

The Challenge

Government IT is expected to do more.
Most platforms weren't built for that.

Federal agencies and state & local governments face relentless pressure: tighter budgets, evolving compliance mandates, and rising service expectations. Many are still running ITSM platforms that weren't designed for government, or paying ServiceNow prices for capabilities they use a fraction of.

The compliance burden alone is significant. FedRAMP, FISMA, CMMC, and NIST SP 800-53, including the continuous monitoring obligations that come after authorisation. Most agencies track these in spreadsheets, managed separately from the service desk, creating two parallel workstreams that neither talk to each other nor reduce each other's workload.

The better approach is compliance baked into operations, not bolted on alongside them. When your ITSM platform has GRC built in natively, compliance evidence becomes a byproduct of daily work. Not a separate collection effort before each audit.

"Halo's GRC module enables compliance activities to be managed as part of day-to-day operations rather than as a separate workstream."

From Halo's FedRAMP Marketplace listing

Common pain points we resolve

🏛️

Compliance managed separately from operations

POA&M tracking, vulnerability management, and control mapping running in spreadsheets alongside the service desk. Halo puts them on the same platform — compliance evidence generated automatically as a byproduct of daily operations.

📅

Continuous monitoring as a manual monthly burden

FedRAMP and FISMA require ongoing monitoring, vulnerability tracking, and periodic reporting. With Halo's GRC module, those workflows are built in — not assembled by hand in spreadsheets before each reporting cycle.

💰

ServiceNow pricing against a government budget

Per-module pricing, annual increases, and AI charged as an add-on. Halo delivers comparable capability on a single all-in licence, and passes the FedRAMP bar.

🔒

ATO processes and CMMC requirements blocking progress

Building a new ATO from scratch takes months. For DoD contractors, CMMC certification adds another layer. With Halo FedRAMP Certified and GRC built in, both paths move significantly faster.

Why It Matters

FedRAMP 20x is the next generation
of cloud security certification.

FedRAMP 20x is the new cloud-native security standard: continuous, automated, and built for modern SaaS platforms. ServiceNow is still authorized under the older Rev5 framework. Halo was selected for the FedRAMP 20x Phase 2 pilot, one of the first platforms in the world to achieve 20x Moderate, and is certified at Moderate impact, covering the vast majority of federal civilian and state & local government use cases.

🔄

Continuous, Visible Monitoring

FedRAMP 20x replaces annual audits with daily automated checks. Every Key Security Indicator is queried automatically, pulling live data from AWS GovCloud and your environment, and the pass/fail result is visible to your team in real time through a trust portal. You don't have to wait for an annual report to know you're compliant. You can see it.

🛡️
Phase 2 Pilot · One of the first

Verified at Class C (Moderate)

Halo was selected by FedRAMP for the 20x Phase 2 pilot, one of the first platforms globally to achieve 20x Moderate. Independently assessed by an accredited 3PAO. Package ID: FR2621445678.

Request the security package →
📄

OSCAL-Native Documentation

Halo's GRC module produces security documentation in OSCAL format: machine-readable, reusable, and built for the Ongoing Authorization deliverables agencies are required to submit.

Security certifications & compliance frameworks

🛡️

FedRAMP 20x Certified

Class C (Moderate)

Package ID: FR2621445678. Certified May 6, 2026. Independently assessed by an accredited 3PAO.

⚙️

CMMC Ready

Halo's GRC module supports CMMC compliance programs as part of day-to-day operations, built for DoD contractor requirements.

📐

NIST SP 800-53

Cross-framework control mapping built in. Controls mapped to NIST 800-53 Rev. 5, the backbone of FISMA compliance.

🔐

ISO 27001:2022

Current international information security standard. Independently certified and maintained through annual audits.

📋

SOC 2 Type 2

Security, availability, and confidentiality controls independently audited annually. Report available under NDA.

✅

Vanta-Monitored

70+ security controls monitored continuously, not only at audit time. Infrastructure, product, data, and organisational security all covered.

What You're Getting

A pre-configured, FedRAMP-ready
Halo environment. Deployed by Allied ESM.

This isn't standard Halo with a compliance module bolted on. The FedRAMP environment is a purpose-built, pre-configured Halo instance running on AWS GovCloud, with all compliance controls, automated KSI checks, and the trust portal already in place. Allied ESM deploys and manages it for you.

🏗️

Purpose-built GovCloud instance

The FedRAMP-certified environment is a dedicated Halo instance on AWS GovCloud (us-gov-west-1). It's cloned and configured for each agency, not a generic cloud deployment. Everything needed for compliance is already built in.

📊

Live compliance trust portal

Every KSI is queried automatically (daily) and the results are visible in your trust portal in real time. Your compliance team can see which controls are passing and which need attention, without waiting for an annual assessment report.

💰

Standard licensing. No uplift.

FedRAMP is standard Halo licensing. There's no separate SKU, no pricing premium for the government environment. Allied ESM handles deployment and ongoing support. The only cost is the Halo licence you'd pay anyway.

Data Hosting & Residency

Your data stays in the United States.
Full stop.

For government agencies handling sensitive operational and citizen data, where that data lives isn't a preference. It's a requirement. Halo gives you a clear, verifiable answer.

🏗️

Infrastructure

Hosted on AWS GovCloud (us-gov-west-1)

The FedRAMP-certified Halo environment runs on AWS GovCloud (us-gov-west-1), a dedicated US government region with restricted access. Your data, including all backups, remains within the United States and does not leave.

AWS GovCloud is itself FedRAMP authorized. When Halo achieved FedRAMP 20x certification, assessors evaluated the full system boundary: application, infrastructure, and network controls. The certification validates that this entire deployment meets federal security requirements end to end.

✓

Data residency fully within the United States, verified as part of FedRAMP 20x certification.

🛡️

Validated Environment

The full stack is what's certified

FedRAMP certification covers more than the application. It covers the entire system boundary, including infrastructure, network, and operational controls. Halo's 20x certification means all of it was assessed and authorised.

The authorisation was granted on May 6, 2026, following independent assessment by an accredited 3PAO. Agencies requiring the full security package for their own ATO process can request it through Allied ESM — we'll coordinate everything you need.

✓

Security package available to agencies under the standard FedRAMP reuse process.

Need the full security documentation pack?

Allied ESM can coordinate the complete security package for your compliance team — system security plan, assessment report, POA&M, and hosting architecture. Get in touch and we'll handle it.

Request security documentation

Enterprise Service Management

One platform.
Every department.

Agencies waste time and budget managing separate tools for IT, HR, Facilities, and Legal. Halo's ESM capability unifies them all under a single FedRAMP-certified platform, included in the base licence.

Shared visibility. Linked workflows. One place to capture, route, and track work across the whole agency, with no per-department licensing fees and no separate ATO for each workload.

Explore Halo ESM →
Department
Typical use case
Included?
IT Operations
Incidents, changes, CMDB, asset & vulnerability management
✓ Included
GRC & Compliance
POA&M tracking, OSCAL docs, control mapping, continuous monitoring
✓ Included
HR
Onboarding/offboarding, policy requests, workforce management
✓ Included
Facilities
Maintenance requests, access management, space & asset tracking
✓ Included
Legal & Governance
FOIA tracking, contract reviews, audit workflows, records requests
✓ Included
Citizen / External Portal
Public-facing requests, contractor access, partner workflows
✓ Included

All departments on a single FedRAMP-certified Halo licence. No per-department fees.

The Alternative

Halo vs ServiceNow
for US Government.

Many agencies are locked into ServiceNow or evaluating it. Here's an honest comparison of what each platform offers in a government context.

Halo ITSM
ServiceNow
FedRAMP certification standard
✓ 20x (next-gen)
Rev5 (legacy)
FedRAMP impact level
High needed for classified/law enforcement data
Moderate
High
GRC / Compliance module
✓ Included
Add-on cost
AI included in base licence
✓ Included
✗ Extra cost
OSCAL-native documentation
✓ Built in
✗ Not native
POA&M tracking
✓ Included
Custom build
Pricing model
Single all-in licence
Per-module
FedRAMP pricing uplift
Additional cost vs standard licensing
None
Significant
Typical implementation time
Weeks
Months to years
On-premises deployment
✓ Available
✗ Cloud only
ℹ️

On impact levels: Halo is certified at Moderate, which covers the vast majority of federal civilian and state & local government use cases — standard IT service management, HR, facilities, and citizen services. ServiceNow holds a High impact authorization, which covers systems handling certain sensitive law enforcement or national security data. If your agency has a confirmed High impact requirement, talk to us and we'll be straight with you about fit.

Comparison based on publicly available FedRAMP Marketplace data and vendor documentation. Contact Allied ESM for a detailed analysis tailored to your agency's requirements.

Procurement

FedRAMP Certified means
faster to contract.

Halo's FedRAMP certification removes the biggest barrier to adoption for federal and state agencies. The authorisation is already in place, so agencies can use it rather than building a new ATO from scratch.

Allied ESM handles all implementation and ongoing support. Our team brings deep Halo platform expertise alongside formal ServiceNow certification, making us the only Halo partner qualified to run a full ServiceNow-to-Halo migration.

Talk to us about procurement →

How it works

1

Talk to Allied ESM

We'll walk you through Halo's FedRAMP authorisation (Package ID: FR2621445678), confirm your agency's use case is in scope, and provide the security documentation your compliance team needs.

2

Scope and review

We'll scope your requirements, walk you through the platform, and confirm the procurement route that works for your agency.

3

Contract and kick off

Allied ESM manages the full implementation. Halo deployments typically go live in weeks, not the months ServiceNow engagements demand.

4

Go live, with Allied ESM alongside you

Allied ESM stays with you beyond go-live. Managed services, training, platform optimisation, and ongoing GRC support all available.

Why Allied ESM

A Halo specialist. Not a generalist.

Most Halo resellers also sell ServiceNow, Freshservice, and Jira. Allied ESM is built entirely around Halo. Every consultant, every project, every support call.

🎯

Pure play Halo expertise

No divided attention. Every consultant lives and breathes Halo. You get deeper knowledge and faster delivery than any generalist partner can offer.

🔁

ServiceNow migration experts

Allied ESM is the only Halo partner in both the UK and US that is also certified in ServiceNow, making us uniquely qualified to manage a full data, workflow, and integration migration.

🛡️

Fixed-price delivery

Every Allied ESM engagement is fixed-price. You know the full cost before work begins, with no time-and-materials overruns against a government budget.

Common Questions

FedRAMP, CMMC & procurement FAQs.

What is FedRAMP 20x, and how is it different from FedRAMP Rev5?
FedRAMP 20x is the new cloud-native security certification standard introduced by GSA. Where the older Rev5 framework relied on point-in-time documentation and annual assessments, 20x uses continuous, automated security validation through Key Security Indicators, making it better suited to modern SaaS platforms. Halo is certified under 20x. ServiceNow is still authorized under Rev5 and will need to migrate to 20x over time.

Note that 20x and Rev5 are certification standards (how security is assessed), separate from impact levels (how sensitive the data is). ServiceNow holds a High impact authorization; Halo holds Moderate. These are different things, and both matter when evaluating fit for your specific agency and use case.
Can my agency use Halo's existing FedRAMP authorisation, or do we need our own ATO?
In most cases, yes. Your agency can use Halo's existing FedRAMP authorisation rather than running its own ATO process from scratch. This is one of the core benefits of FedRAMP: once a platform is certified, that authorisation can be reused across agencies. Allied ESM will walk you through the reuse path, confirm it fits your specific use case, and provide the security package your compliance team needs to proceed.
What impact level does Halo's FedRAMP certification cover, and is Moderate enough?
Halo is certified at Moderate impact (Class C) under FedRAMP 20x. For the vast majority of IT service management use cases: help desk, asset management, HR workflows, facilities, and citizen-facing portals. Moderate is the appropriate and sufficient level.

ServiceNow holds a High impact authorization, which covers systems handling certain categories of particularly sensitive data, such as law enforcement, classified information, or national security systems. If your agency has a confirmed High impact requirement for a system specifically handling that type of data, Halo's current authorization would not cover it. We will always tell you that upfront. For standard government IT service management, Moderate is the right fit.
Does this apply to state and local government, or only federal agencies?
Both. FedRAMP certification is primarily designed for federal agencies, but state and local governments frequently use FedRAMP-certified platforms as part of their own risk and compliance frameworks. Some state programmes (such as StateRAMP) explicitly recognise FedRAMP authorisations. Halo is a strong fit for state CIOs, county IT departments, and municipal governments looking to modernise service management on a secure, verified platform.
How long does a Halo ITSM implementation take?
Allied ESM typically completes Halo ITSM implementations in weeks, not months. The exact timeline depends on the number of modules, integration complexity, and how much data migration is involved. Halo's out-of-the-box configuration means significantly less custom development than ServiceNow requires. We'll give you a precise timeline after an initial scoping call.
Does Halo support CMMC for DoD contractors?
Yes. Halo's GRC module supports CMMC compliance programs alongside FedRAMP and FISMA requirements. Defense contractors can use Halo to manage their CMMC controls, track vulnerabilities, and maintain the audit trails required for certification, all within the same platform running their IT service desk. Allied ESM can scope and deliver a Halo implementation tailored to CMMC Level 2 or Level 3 requirements.
What does Allied ESM do, and how do you work with Halo?
Allied ESM is an official Halo partner. We handle implementation, configuration, data migration, training, and ongoing managed services. Halo is the platform vendor; we are the implementation and support partner. Think of it like the relationship between a software vendor and a systems integrator, except we only do Halo. No competing platforms, no divided expertise.

Ready to talk?

Let's talk about what
Halo looks like for your agency.

No commitment, no sales pressure. An honest conversation about your current ITSM setup and whether Halo is the right fit for your organisation.

Talk to Allied ESM Request security documentation

Halo is FedRAMP Certified under the 20x standard (Package ID: FR2621445678, Class C Moderate). Authorised as of May 6, 2026.