Allied ESM is now operating on both sides of the Atlantic.
With our headquarters in London and a US presence led by Co-Founder and CTO Jeremy Duncan in Nashville, Tennessee, we're bringing Halo ITSM expertise to enterprise organisations across the UK and North America.
The demand for modern, cost-effective service management is just as strong in the US as it is in the UK — and the frustration with legacy vendors is universal. We're well placed to meet it on both fronts.
The US market has its own dynamics. ServiceNow saturation is significant, renewal costs continue to climb, and mid-market organisations are increasingly looking for alternatives that don't require a multi-year implementation and an army of consultants to operate. Halo ITSM fits that gap precisely — and with Jeremy in Nashville, Allied ESM has someone who understands that market from years of working inside it at the enterprise level.
What doesn't change across markets is our approach. We implement cleanly, configure to purpose, and hand over properly — so every client can run the platform independently after go-live without staying dependent on us. That model works in London. It works in Nashville. It will work across North America.
If your organisation is exploring Halo ITSM in the US, or you're a potential partner looking to build a Halo practice, we'd welcome the conversation.