Halo ITSM Implementation

Halo ITSM Complex Deployment Plan.
Built for complexity. Delivered with rigour.

The Complex Deployment Plan is a structured 17-week programme for organisations with deeper requirements — more integrations, more stakeholders, more process. Four phases, each closing with a customer sign-off gate before the next begins.

Discuss your requirements See the plan ↓

Delivered by Allied ESM × Powered by Halo

Not sure what to expect? Read our implementation guide →

17
Weeks
4
Phases
4
Sign-off gates
£60,000
Fixed price

What sets this apart from Standard

  • ✓ 3-week discovery with multiple workshops
  • ✓ 5-week build phase for complex requirements
  • ✓ Dedicated Solutions Architect throughout
  • ✓ 3-week customer-led UAT with fix cycle
  • ✓ Dedicated training and go-live preparation
  • ✓ Sign-off gate closes every phase
Halo

Accredited Partner

One of only a small number of partners exclusively dedicated to the Halo ecosystem globally.

HALO Official Partner HALO Certified Partner
Delivery Approach

Phase by phase

Four phases, each with a defined scope, a dedicated effort budget, and a formal customer sign-off before moving on.

P1
Weeks 1–4
Discovery & Design

Understand before we build

Project kick-off and governance model
Multiple structured workshops — ITSM processes, categories, SLAs
Integration design — directory, email, and third-party systems
Design document produced and reviewed
🔏 Build spec agreed and signed off
P3
Weeks 10–13
UAT

Your team puts it through its paces

Customer-led testing of the full build
Issue log raised and reviewed with the consultant
Defect fixes, stabilisation, and minor enhancements
🔏 Solution confirmed ready for go-live
P2
Weeks 5–9
Build

Configure to the spec

Core config — directory integration, ticket types, SLAs
Workshop outputs built out across weeks 5–8
Integrations configured and tested
Portal, automations, and reporting activated
🔏 Build reviewed and signed off
P4
Weeks 14–17
Training & Go-Live

Live and in your team's hands

Training materials prepared and delivered — agents and admins
Go-live readiness, communications plan, and cutover preparation
Go-live with early-life support
Handover pack delivered, project formally closed
🚀 Live, stable, and handed over to your team
Governance & Control

Nothing moves without your sign-off

Complex projects fail when scope drifts and decisions get made without the right people in the room. This plan is structured so you stay in control at every stage — not just at go-live.

1
After Discovery & Design — Week 4

Build spec sign-off

Before a single line of configuration is written, you review and formally approve the design document. What's in scope, what's out, how integrations will work, and what the finished platform will do. No ambiguity going into build.

2
After Build — Week 9

Build review sign-off

The full build is reviewed against the agreed spec before UAT begins. You confirm the platform matches what was designed. Issues are resolved here — not discovered by your team during testing.

3
After UAT — Week 13

Go-live readiness sign-off

Your team tests the platform end-to-end. Every issue is logged, triaged, and resolved. You formally confirm the solution is ready before training begins — nothing goes live that hasn't been approved by your stakeholders.

4
After Training — Week 17

Project closure sign-off

Training is delivered, the handover pack is in your hands, and the project is formally closed with a documented record of everything built and every decision made. You own it completely from day one.

Not sure which plan fits?

Simpler needs

Micro Deployment

Single service desk, standard integrations, minimal complexity. Live in 5 weeks. From £4,500.

View the Micro Plan →

Standard needs

Standard Deployment

Discovery workshops, real integrations, UAT, training, handover. 8 weeks. From £25,000.

View the Standard Plan →

You are here

Complex Deployment

Deeper requirements, more integrations, full UAT cycle, dedicated training. 17 weeks. From £60,000.

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Frequently Asked Questions

Common questions, answered directly.

What makes the Complex Deployment Plan different from the Micro and Standard plans?
The Complex Plan is designed for organisations with multi-department requirements, large data migrations, bespoke integrations, or significant change management needs. It includes a deeper discovery phase, a formal design authority review, customer-led UAT with dedicated Allied ESM support, a structured training programme across multiple teams, and a phased go-live approach. It is the right choice when complexity, risk, or organisational scale makes a faster plan unsuitable.
How long does the Complex Deployment Plan take?
The Complex Plan runs for 17 weeks, structured in five phases: discovery and design (weeks 1–3), build sprint 1 (weeks 4–7), build sprint 2 (weeks 8–11), customer-led UAT (weeks 12–14), and training and go-live (weeks 15–17). The phased structure means each phase has a defined sign-off point before the next begins, giving full visibility and control throughout the programme.
What does the Complex Deployment Plan cost?
The Complex Plan starts from £60,000 as a fixed price. The exact price is determined following the discovery phase, where requirements are fully defined. Allied ESM provides a fixed-price proposal after the initial scoping engagement — no financial commitment is made until the scope is agreed and both parties are confident in the delivery plan.
What level of involvement is required from our team during the Complex Plan?
Your team will need to provide a dedicated project lead with decision-making authority, subject matter experts for each department being onboarded, availability for weekly steering reviews, and a UAT team during weeks 12–14. Allied ESM provides a dedicated project manager who coordinates all delivery activity and maintains the programme schedule. The burden on your team is confined to defined review windows and UAT activities.
What does customer-led UAT mean in practice on the Complex Plan?
Customer-led UAT means your team runs the acceptance testing rather than Allied ESM signing off on your behalf. Allied ESM prepares a structured test script covering every configured process and integration. Your designated UAT team works through the script, raises defects, and formally accepts each section before go-live is confirmed. This ensures the platform works exactly as your organisation needs it — verified by the people who will use it.

Complex requirements deserve a proper conversation.

Tell us about your organisation — your current setup, your integrations, and what you need Halo to do. We'll scope the right plan and give you a clear picture of timeline and effort before you commit to anything.

Talk to Allied ESM →