Halo ITSM Implementation

Halo ITSM Standard Deployment Plan.
The full picture. Live in 8 weeks.

The Standard Deployment Plan is a complete, end-to-end Halo ITSM implementation. Structured discovery, real integrations, hands-on build, customer-led UAT, agent training, and a fully supported go-live.

Talk to the team See the plan ↓

Delivered by Allied ESM × Powered by Halo

Not sure what to expect? Read our implementation guide →

8
Weeks end-to-end
~135
Consultant hours
✓
Expert Project Management
£25,000
Fixed price

What sets this apart from Micro

  • ✓ Dedicated discovery & design phase
  • ✓ Real integrations (SSO, Teams, Intune, email)
  • ✓ Formal design sign-off before build starts
  • ✓ Customer-led UAT week with issue log
  • ✓ Agent & admin training included
  • ✓ Full handover pack at project close
Halo

Accredited Partner

One of only a small number of partners exclusively dedicated to the Halo ecosystem globally.

HALO Official Partner HALO Certified Partner
Delivery Timeline

Eight weeks, zero ambiguity

Every week has a defined focus, a set of activities, a day budget, and a clear outcome. No surprises.

W1
Week 1
Discovery & Design — ITIL

Kick-off & Service Design

Project kick-off with key stakeholders
Workshop 1: Ticket types, categories & SLAs
W2
Week 2
Discovery & Design — Integrations

Integration Design

Workshop 2: SSO, Teams & asset management integrations
Field mapping agreed
W3
Week 3
Review & Sign-Off

Design Review & Approval

Design review with project stakeholders
Build spec signed off
Portal structure agreed
Integration design signed off
Environment setup begins
Design document delivered
W4
Week 4
Build

Core Build

SSO + user sync + directory group mapping
Ticket types & self-service portal
Email mailboxes & routing rules
SSO config starts
W5
Week 5
Build

Integrations & Reporting

Teams integration (right-click to ticket, portal embed)
Asset sync & user-device mapping
OOTB dashboards & reporting activated
W6
Week 6
Customer UAT

User Acceptance Testing

Customer-led testing of the full build
Issue log raised to consultant
Consultant on standby for blockers only
W7
Week 7
UAT Fixes & Training

Fixes, Agents & Admins

UAT defect fixes and refinements
Agent training session
Admin training session
W8
Week 8
Go-Live & Handover

Live & Closed

Portal, Teams & mailbox go-live
Handover pack delivered
Project formally closed
🤝

Customer Commitment

We keep demands on your team light. Here's what we need from you:

✓ Active participation from key stakeholders in Weeks 1–2 workshops — this shapes the build spec
✓ A nominated decision-maker authorised to sign off the design in Week 3
✓ Customer-led UAT in Week 6 — the consultant is on standby for blockers only
✓ Access credentials, user data, and system info provided ahead of the build phase
Not in scope — Phase 2 opportunities

What comes after go-live

These are excluded to keep delivery focused and on budget. All are available as follow-on work once you're live and settled.

🤖

New Starter Automation

Automated onboarding ticket from directory sync with child tasks for hardware and software provisioning.

🔗

Additional Integrations

Two-way sync with tools like Azure DevOps, additional asset sources, or other third-party platforms.

📊

Advanced Reporting

Deeper use of OOTB reports, SQL query builder, and custom reporting to surface operational insight.

📉

Power BI Reporting

Native read-only database connection to Power BI for advanced analytics and executive dashboards.

🔄

Change & Adoption

Specialist consultancy to drive communication change and increase platform adoption across your organisation.

⚡

Advanced Automation

Increased use of Halo's automation engine to drive efficiencies across ticket routing, notifications, and workflows.

🏢

Enterprise Service Management

Expand Halo into HR, Facilities, Finance, and other departments beyond the core IT service desk.

🎓

Advanced Training

Bespoke training packages to upskill agents and build internal platform confidence and self-sufficiency.

Not sure which plan fits?

Simpler needs

Micro Deployment

Single service desk, standard integrations, minimal complexity. Live in 5 weeks. From £4,500.

View the Micro Plan →

You are here

Standard Deployment

Discovery workshops, real integrations, UAT, training, handover. 8 weeks. From £25,000.

Current page

Complex needs

Complex Deployment

Deeper requirements, more integrations, full UAT cycle, dedicated training. 17 weeks. From £60,000.

View the Complex Plan →

Frequently Asked Questions

Common questions, answered directly.

What is included in the Standard Deployment Plan?
The Standard Deployment Plan covers the full implementation lifecycle: a dedicated discovery workshop to define your service catalogue and processes, complete platform configuration, integrations with your existing tools, a full user acceptance testing cycle, end-user and administrator training, and a supported go-live. A 30-day hyper-care period after launch is included in the fixed price.
How long does the Standard Deployment Plan take?
The Standard Plan runs over 8 weeks from project kick-off to go-live. Weeks 1–2 cover discovery and solution design. Weeks 3–6 cover platform build and integration. Weeks 7–8 cover user acceptance testing, training, and go-live. The timeline is fixed and milestone-driven so both parties know exactly where the project stands at every stage.
What does the Standard Deployment Plan cost?
The Standard Deployment Plan starts from £25,000 as a fixed price, inclusive of all delivery effort. There are no day-rate extensions or variable charges. If Allied ESM requires additional effort beyond what was scoped, that is absorbed within the fixed price — you pay only what was agreed before the project started.
What integrations are covered in the Standard Plan?
The Standard Plan covers your primary integrations — typically Microsoft 365, Azure Active Directory or Entra ID, Microsoft Teams, and monitoring tools such as Zabbix or SolarWinds. More complex integration work such as HR system connectors or bespoke API development is scoped and quoted separately as an optional addition before the project begins.
What happens after go-live on the Standard Deployment Plan?
After go-live, Allied ESM provides a 30-day hyper-care period where the delivery team remains available to resolve issues and fine-tune the configuration based on real usage patterns. After hyper-care, organisations can move to a Managed Services arrangement for ongoing support, or operate independently using Halo's built-in support channels and documentation.

Ready to get started?

We'll scope the right plan for your organisation and give you a clear picture of timeline, effort, and cost — before you commit to anything.

Talk to Allied ESM →