Halo ITSM Implementation

Halo ITSM Standard Deployment Plan.
The full picture. Live in 8 weeks.

The Standard Deployment Plan is a complete, end-to-end Halo ITSM implementation. Structured discovery, real integrations, hands-on build, customer-led UAT, agent training, and a fully supported go-live.

Talk to the team See the plan ↓

Delivered by Allied ESM × Powered by Halo

8
Weeks end-to-end
~135
Consultant hours
✓
Expert Project Management
£25,000
Fixed price

What sets this apart from Micro

  • ✓ Dedicated discovery & design phase
  • ✓ Real integrations (SSO, Teams, Intune, email)
  • ✓ Formal design sign-off before build starts
  • ✓ Customer-led UAT week with issue log
  • ✓ Agent & admin training included
  • ✓ Full handover pack at project close
Halo

Accredited Partner

One of only a small number of partners exclusively dedicated to the Halo ecosystem globally.

HALO Official Partner HALO Certified Partner
Delivery Timeline

Eight weeks, zero ambiguity

Every week has a defined focus, a set of activities, a day budget, and a clear outcome. No surprises.

W1
Week 1
Discovery & Design — ITIL

Kick-off & Service Design

Project kick-off with key stakeholders
Workshop 1: Ticket types, categories & SLAs
W2
Week 2
Discovery & Design — Integrations

Integration Design

Workshop 2: SSO, Teams & asset management integrations
Field mapping agreed
W3
Week 3
Review & Sign-Off

Design Review & Approval

Design review with project stakeholders
Build spec signed off
Portal structure agreed
Integration design signed off
Environment setup begins
Design document delivered
W4
Week 4
Build

Core Build

SSO + user sync + directory group mapping
Ticket types & self-service portal
Email mailboxes & routing rules
SSO config starts
W5
Week 5
Build

Integrations & Reporting

Teams integration (right-click to ticket, portal embed)
Asset sync & user-device mapping
OOTB dashboards & reporting activated
W6
Week 6
Customer UAT

User Acceptance Testing

Customer-led testing of the full build
Issue log raised to consultant
Consultant on standby for blockers only
W7
Week 7
UAT Fixes & Training

Fixes, Agents & Admins

UAT defect fixes and refinements
Agent training session
Admin training session
W8
Week 8
Go-Live & Handover

Live & Closed

Portal, Teams & mailbox go-live
Handover pack delivered
Project formally closed
🤝

Customer Commitment

We keep demands on your team light. Here's what we need from you:

✓ Active participation from key stakeholders in Weeks 1–2 workshops — this shapes the build spec
✓ A nominated decision-maker authorised to sign off the design in Week 3
✓ Customer-led UAT in Week 6 — the consultant is on standby for blockers only
✓ Access credentials, user data, and system info provided ahead of the build phase
Not in scope — Phase 2 opportunities

What comes after go-live

These are excluded to keep delivery focused and on budget. All are available as follow-on work once you're live and settled.

🤖

New Starter Automation

Automated onboarding ticket from directory sync with child tasks for hardware and software provisioning.

🔗

Additional Integrations

Two-way sync with tools like Azure DevOps, additional asset sources, or other third-party platforms.

📊

Advanced Reporting

Deeper use of OOTB reports, SQL query builder, and custom reporting to surface operational insight.

📉

Power BI Reporting

Native read-only database connection to Power BI for advanced analytics and executive dashboards.

🔄

Change & Adoption

Specialist consultancy to drive communication change and increase platform adoption across your organisation.

⚡

Advanced Automation

Increased use of Halo's automation engine to drive efficiencies across ticket routing, notifications, and workflows.

🏢

Enterprise Service Management

Expand Halo into HR, Facilities, Finance, and other departments beyond the core IT service desk.

🎓

Advanced Training

Bespoke training packages to upskill agents and build internal platform confidence and self-sufficiency.

Not sure which plan fits?

Simpler needs

Micro Deployment

Single service desk, standard integrations, minimal complexity. Live in 5 weeks. From £4,500.

View the Micro Plan →

You are here

Standard Deployment

Discovery workshops, real integrations, UAT, training, handover. 8 weeks. From £25,000.

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Complex needs

Complex Deployment

Deeper requirements, more integrations, full UAT cycle, dedicated training. 17 weeks. From £60,000.

View the Complex Plan →

Ready to get started?

We'll scope the right plan for your organisation and give you a clear picture of timeline, effort, and cost — before you commit to anything.

Talk to Allied ESM →