Halo ITSM Implementation

Halo ITSM Micro Deployment Plan.
Live in 5 weeks. Built to scale.

The Halo Micro Deployment Plan is a time-boxed, assisted implementation designed to get your organisation live quickly with a fully operational service desk — built on best practice from day one.

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Delivered by Allied ESM × Powered by Halo

Weeks to go-live

~25

Consultant hours

2hr

Weekly workshop

£4,500

Fixed price

What's included

✓ Weekly structured workshops (2 hrs)
✓ Guided configuration (3 hrs/week)
✓ ITIL-aligned, best practice setup
✓ Go-live support & early-life stabilisation

Accredited Partner

One of only a small number of partners exclusively dedicated to the Halo ecosystem globally.

Delivery Approach

Week by week

A structured five-week cadence, each week building on the last, with a clear outcome at every stage.

Foundation Setup

› System setup and configuration
› User onboarding (AD / Azure AD or import)
› Email integration and ticket ingestion
› Core ticket types (Incidents & Requests)

🎯 A working system where tickets can be logged and managed

Core Processes (ITIL-Aligned)

› Ticket categorisation and prioritisation
› Queues and assignment rules
› Status workflows and notifications

🎯 A consistent, structured ticket management process

SLAs, Automation & Reporting

› SLA configuration (response & resolution targets)
› Escalations and basic automation
› Dashboards and reporting

🎯 Measurable service performance and improved efficiency

Go-Live Preparation

› User acceptance and refinement
› End-user portal configuration
› Agent and administrator training
› Go-live planning

🎯 A validated solution ready for production

Go-Live & Hypercare

› Go-live support and issue resolution
› Optimisation and minor refinements
› Reporting validation
› Handover and next-step planning

🚀 A stable, live service desk with confident users

Effort & Engagement Model

Duration

5 weeks (fixed)

Consultant effort

~25 hours total

Structure

Weekly cadence

Delivery

Primarily remote

Time-boxed and outcome-driven. Rapid progress, focused on core deliverables — not scope creep.

Customer Responsibilities

To ensure a successful outcome, you will:

Provide availability for weekly workshops

Nominate a key stakeholder for decisions and sign-off

Supply user data and access (e.g. AD / Azure AD)

Participate in testing (UAT) and validation

Support internal communication and go-live readiness

Assumptions

This plan is designed for speed and simplicity. It assumes:

— A single service desk or limited operational complexity
— Standard integrations only (e.g. email, directory services)
— Minimal or no historical data migration
— No bespoke development or heavy customisation
— Adoption of out-of-the-box best practices

Definition of Done

What success looks like

By the end of the engagement, all six of these will be true.

📥

Tickets are flowing

Tickets moving through agreed channels — email and portal.

⚙️

Processes are live

Incident and Request management actively in use.

📊

SLAs tracking

SLAs configured and reporting service performance.

👩‍💻

Agents fully in Halo

Agents working tickets end-to-end within Halo.

📈

Dashboards live

Visibility of service performance from day one.

🚀

Service desk operational

Live and stable, with confident users and agents.

What comes next

Typical Halo maturity path

The Micro Deployment gets you live fast. Here's how organisations typically grow from there.

Phase 1 — This engagement

Foundation

› Incident & Request Management
› SLAs, automation, reporting
› Live service desk

Phase 2

Operational Maturity

› CMDB & Asset Management
› Change Management
› Service Catalogue
› Enhanced automation

Phase 3

Enterprise Expansion

› HR, Facilities & departmental workflows
› Advanced reporting & analytics
› Broader system integrations

Phase 4

Optimisation & AI

› AI-driven ticket triage & suggestions
› Knowledge automation
› Advanced workflow orchestration

Not sure which plan fits?

You are here

Micro Deployment

Single service desk, standard integrations, minimal complexity. Live in 5 weeks. From £4,500.

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More scope

Standard Deployment

Discovery workshops, real integrations, UAT, training, handover. 8 weeks. From £25,000.

View the Standard Plan →

Complex needs

Complex Deployment

Deeper requirements, more integrations, full UAT cycle, dedicated training. 17 weeks. From £60,000.

View the Complex Plan →

Live in 5 weeks. Built on best practice. Ready to scale.

If you're ready to get started with Halo — or just want to understand if this plan fits your situation — talk to the team.

Talk to Allied ESM →

Halo ITSM Micro Deployment Plan. Live in 5 weeks. Built to scale.