Standard ITSM tooling isn't built for the unique intensity of a P1. Halo MIM is a purpose-built, enterprise-class command centre that mobilises teams, coordinates communications, and accelerates recovery when it matters most.
The Halo MIM dashboard gives IT leadership a real-time view of every active major incident across the organisation — priority, current milestone state, next communication deadline, and resolution target, all visible without drilling into a single ticket.
Priority, milestone state, service impact, and ownership visible across all active P1 and P2 incidents simultaneously.
Next communication deadline and resolution target shown per incident — so no stakeholder update is ever missed.
Visual lifecycle tracker — Started, Escalated, Diagnosed, Mitigated, Resolved, Closed — updated in real time per incident.
The MIM command and control interface consolidates all information, activity, and communications in one secure location — so the focus stays on the incident, not on chasing updates across five different tools.
Halo MIM is included in every Halo ITSM licence. No add-ons, no Professional Services unlock, no separate module fee.
Identify, engage, and mobilise SME support teams automatically into a dedicated Microsoft Teams channel — directly from the command interface, without picking up the phone.
Update and display service and application health in real time. Automatically flag degradations or outages to trigger records and inform key audiences the moment they occur.
Dynamic milestone states from Started → Escalated → Diagnosed → Mitigated → Resolved → Closed, with a full audit trail and traceability at every stage of the incident.
Send opening, update, and closure messages directly from the command interface — keeping every stakeholder informed at every stage without leaving the incident workspace.
Integrate with 3rd party monitoring tools to run proactive health checks and auto-mobilise technical teams — dramatically reducing Mean Time to Recovery across every incident.
At closure, Halo automatically creates a linked Problem record for Post-Incident Review — closing the loop between response and prevention without any manual steps.
ServiceNow requires ITSM Pro or higher — plus additional configuration — to unlock Major Incident Management workflows and the Teams integration behind them. In Halo, MIM is included in the base licence alongside AI, 250+ integrations, and every ITIL module.
Not a standard incident with a priority flag. A dedicated module engineered for the full intensity and pace of major incidents.
MTTR, incident frequency, time-per-milestone, and SLA breach reporting built in. No BI tool required, no additional licence.
Faster resolution, structured comms, and a full audit trail safeguard revenue, reputation, and compliance at every stage.
Allied ESM are pure play Halo specialists. We'll show you the full MIM module in a working platform — no slides, no generic pitch.
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