Legal Sector

ITSM that protects billable time and meets SRA standards

Law firms, barristers' chambers, and in-house legal teams rely on Halo to keep IT running, maintain client confidentiality, and stay compliant with SRA requirements — without the add-on fees other platforms charge for legal operations.

✓ Legal Request Management, Matter Management, and Knowledge Management — all included in one Halo licence
✓ SRA compliance-ready — audit logging, MFA, access controls, and breach notification workflows built in
✓ Used by Brick Court Chambers — live in weeks, 95%+ out-of-the-box configuration
Talk to us about legal Read the Brick Court case study
30%
of law firms have experienced a data breach
ABA Legal Technology Survey
2,284
breach incidents reported to the SRA in a single year
SRA data, year to September 2024
37%
increase in cyber incidents reported to the SRA since 2023
SRA Cybersecurity Report 2025

Case Study

From no process to full visibility — in weeks

Brick Court Chambers, one of the UK's leading barristers' sets, deployed Halo through Allied ESM and transformed how their IT service desk operates.

The Challenge

"No structured incident management. Inconsistent ticket handling. No clear ownership. No automated routing."

Brick Court had no formal way to log, assign, or track IT issues. Support requests arrived through informal channels, fell through the cracks, and had no visibility for senior staff. In chambers where barristers and staff depend on consistent IT to prepare and deliver casework, any downtime carries real professional risk.

The outcome

95%+ out-of-the-box

Deployed almost entirely from standard Halo configuration — minimal customisation, fast time to value.

Single point of entry via self-service portal

All requests routed through one structured channel — no more informal emails, no lost tickets.

Automated routing and clear ownership

Every ticket assigned to the right team automatically. No ambiguity about who is responsible.

Read the full case study →

The Alternative

ServiceNow charges separately for legal operations. Halo includes it.

ServiceNow's "Legal Service Delivery" is a separate, paid add-on product. Legal Request Management, Matter Management, Legal Contracts, Legal Knowledge Management — all of it costs extra on top of the core ITSM licence. Halo includes every one of these capabilities in a single monthly licence, with no per-module fees.

Capability ServiceNow Halo (via Allied ESM)
Legal Request Management Legal Service Delivery add-on — priced separately ✓ Included in standard licence
Legal Matter Management Legal Service Delivery add-on — priced separately ✓ Included in standard licence
Legal Knowledge Management Legal Service Delivery add-on — priced separately ✓ Included in standard licence
Legal Contracts Legal Service Delivery add-on — priced separately ✓ Included in standard licence
AI — auto-classification, summarisation, virtual agent Now Intelligence — priced separately ✓ Halo AI included — no add-on
Integrations (Microsoft 365, Teams, Entra ID) Integration Hub — priced separately ✓ 250+ native integrations included
Price point Enterprise pricing — typically six figures annually ✓ From £65/agent/month — all modules, all AI

ServiceNow product information sourced from servicenow.com/products/legal-service-delivery.html

Platform

Everything a legal team needs. One licence. One price.

Halo covers the full breadth of legal IT service management — from incident triage to matter request workflows — without charging separately for each module.

Legal Request & Matter Management

Structured intake for legal requests. Assign matters, track progress, manage workloads, and maintain a complete audit trail — all from one place.

SRA-Ready Security Controls

MFA enforcement, granular access controls, full audit logging, and breach notification workflows. Built to support SRA Principle 6 and Lexcel requirements.

Halo AI — Included

Auto-classify incidents, surface knowledge articles, summarise open tickets, and deflect routine requests via the virtual agent. Recognised in the 2024 Gartner Magic Quadrant for ITSM AI.

Knowledge Management

Build a searchable knowledge base for IT procedures, legal IT policies, and compliance documentation. Reduce repeat requests and enable self-service for fee earners and support staff.

Asset & Contract Management

Track every device, licence, and vendor contract across your legal practice. No spreadsheets, no surprises at renewal — and a full history tied to each asset.

Microsoft 365 & Teams Integration

Raise and update Halo tickets directly from Microsoft Teams. Sync with Entra ID for automated onboarding and offboarding. 250+ native integrations — all included, no Integration Hub add-on required.

SRA Compliance

The SRA is watching. IT failures have consequences.

The SRA expects solicitors to protect client data under Principle 6. That means access controls, MFA, audit trails, and the ability to notify the SRA within 72 hours of a breach. Firms that fail these requirements face intervention — not just fines.

⚠ SRA enforcement in 2024–2025

The SRA intervened in 47 practices for IT security-related failures. Cyber Essentials Plus is now expected by SRA and required by most professional indemnity insurers.

SRA Principle 6 — client data confidentiality
72-hour breach notification workflows
MFA and granular access controls
Full audit logging for Lexcel alignment
Cyber Essentials Plus-aligned security posture

Incident Response Automation

Trigger automated workflows the moment a security incident is raised — route to the right team, escalate by severity, and generate the audit trail the SRA will ask for.

Complete Visibility for IT Leadership

Real-time dashboards showing ticket volumes, SLA compliance, open incidents, and change activity. No SQL knowledge needed. Present at your next IT steering committee with confidence.

Change Management with Proper Controls

Manage all IT changes through an approved workflow with risk assessment, CAB approvals, and rollback procedures — protecting the stable IT environment fee earners depend on.

Who we work with

Across the legal sector

Halo and Allied ESM work with legal organisations of every type — from full-service law firms to specialist chambers and in-house legal teams.

⚖️

Law Firms

Mid-market firms with 50–500 fee earners looking to replace ageing ITSM or migrate from overpriced enterprise platforms.

🏛️

Barristers' Chambers

Specialist sets like Brick Court who need professional IT service management without the enterprise price tag or implementation complexity.

🏢

In-House Legal Teams

Corporate legal departments extending Halo's ESM capability to manage legal requests, matter intake, and knowledge alongside IT.

📋

Legal Services Firms

Alternative legal service providers, claims management companies, and legal technology businesses that need enterprise-grade ITSM.

Getting Started

Live in weeks, not months

Allied ESM's fixed-price implementation plans are designed to get legal organisations onto Halo quickly, with minimal disruption to fee earners and IT staff.

1

Micro Plan

Live in 5 weeks

Core ITSM: Incident, Service Request, Knowledge, and Self-Service Portal. Ideal for chambers and smaller legal teams getting structured for the first time.

View the Micro Plan →
2

Standard Plan

Live in 8 weeks

Full ITSM suite including Change, Problem, Asset, and Contract Management. The right starting point for most law firms moving from spreadsheets or legacy tools.

View implementation plans →
3

Complex Plan

Live in 17 weeks

For larger firms or organisations migrating from ServiceNow, Cherwell, or Ivanti. Includes integrations, data migration, and full ESM scope across IT, HR, and Facilities.

View implementation plans →

All plans are fixed-price. You know the full cost before work begins.

FAQ

Common questions from legal teams

Does Halo meet SRA requirements for client data protection?
Halo supports SRA Principle 6 requirements through MFA enforcement, granular role-based access controls, full audit logging, and documented incident response workflows. Allied ESM can help configure your instance to align with Lexcel requirements and your PI insurer's cyber expectations. Halo is not itself a legal compliance product — but it provides the security controls and audit trails that compliance depends on.
What does ServiceNow's Legal Service Delivery include that Halo doesn't?
ServiceNow's Legal Service Delivery product includes Legal Request Management, Legal Matter Management, Practice Apps, Legal Investigations, Legal Contracts, and Legal Knowledge Management — but these are all sold as a separate paid add-on on top of the core ITSM licence. Halo includes equivalent capabilities in its standard all-inclusive licence with no per-module fees. If you've received a ServiceNow quote that includes legal ops, ask them to break out the Legal Service Delivery cost specifically.
How quickly can a law firm or chambers go live with Halo?
Brick Court Chambers went live on Halo through Allied ESM with 95%+ out-of-the-box configuration. For most legal organisations, Allied ESM's Micro Plan delivers core ITSM in 5 weeks. The Standard Plan (full ITSM suite) completes in 8 weeks. All plans are fixed-price, so there are no surprises mid-project.
Can Halo support both the IT team and the legal/operations team in one instance?
Yes. Halo's Enterprise Service Management (ESM) capability lets you extend beyond IT to manage requests across Legal, HR, Facilities, and Finance — all from a single platform, with no per-department licensing. Many firms start with IT and progressively extend as confidence grows.
We're currently on ServiceNow. How complex is a migration?
Allied ESM supports ServiceNow migrations and has experience moving organisations of all sizes. Halo is significantly less complex to configure than ServiceNow — most functionality is available out-of-the-box without custom scripting. The scope of a migration (historical data, integrations, custom workflows) determines the implementation plan. Allied ESM will scope this for you at no charge before any work begins.

Ready to replace IT friction with something that works?

Talk to Allied ESM about implementing Halo for your legal organisation. We'll scope it, price it, and get you live — without the ServiceNow price tag.

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