Autotask (now owned by Kaseya) has become increasingly complex and expensive for MSPs who just need a PSA that works. HaloPSA delivers the same capability — service desk, billing, contracts, projects, and CRM — with simpler configuration and all-inclusive pricing.
Independent, all-inclusive, and faster to implement.
Autotask charges separately for modules and integrations. HaloPSA puts everything — service desk, billing, contracts, CRM, projects, stock, and AI — under one monthly per-agent licence. What you see is what you pay.
Since Kaseya acquired Datto and Autotask, MSPs have faced pressure to adopt the full Kaseya stack. HaloPSA is independent — it integrates with your existing tools rather than replacing them.
Autotask configurations can take months and often require specialist consultants. HaloPSA is designed to be configured in weeks, and Allied ESM delivers fixed-price implementations with a go-live date agreed up front.
One of the most common questions from Autotask users: will switching PSA mean changing our RMM? No. HaloPSA integrates natively with the RMM tools MSPs already run, so your monitoring stack stays exactly as it is.
How HaloPSA stacks up against Autotask across the features MSPs rely on every day.
| Feature | HaloPSA | Autotask |
|---|---|---|
| Pricing model | ✓ Single all-inclusive licence | Per-module, add-on pricing |
| Service desk | ✓ Included | ✓ Included |
| Billing automation | ✓ Included | ✓ Included |
| Contract management | ✓ Included | ✓ Included |
| Time tracking | ✓ Included | ✓ Included |
| Project management | ✓ Included | ✓ Included |
| CRM | ✓ Included | Limited — third-party recommended |
| Stock / asset management | ✓ Included | Add-on — Datto RMM integration |
| Customer self-service portal | ✓ Included | ✓ Included |
| Native integrations | ✓ 250+ included | ✓ Large ecosystem (some paid) |
| AI capabilities | ✓ Included — Halo AI | Add-on |
| Vendor independence | ✓ Independent | ✗ Kaseya-owned — stack pressure |
| Workflow automation | ✓ Included — Service Automation Framework | ✓ Workflow rules included |
| SLA management | ✓ Included | ✓ Included |
| Reporting & dashboards | ✓ Included — real-time, no SQL needed | ✓ Included — custom reports require training |
| Mobile app | ✓ Included — iOS & Android | ✓ Included |
| REST API access | ✓ Full REST API — included | ✓ Available |
| Multi-currency billing | ✓ Included | Supported — configuration required |
| Implementation support | ✓ Allied ESM — fixed-price | Partner-dependent |
One all-inclusive platform vs a stack that keeps growing.
Autotask pricing is quote-based and varies by module and integrations. As part of the Kaseya portfolio, MSPs often face pressure to adopt Datto RMM, Datto Backup, and other Kaseya products to unlock full integration value — increasing total cost significantly.
"Most MSPs just don't have the time to be mucking around with APIs, getting them to work in the first place or maintaining them when they break."
Cymax, one of Australia's most established MSPs, switched PSA platforms and saved $20,000 a year in productivity — building a full native integration ecosystem where there had been near-zero before, and eliminating the fragile custom API connections their previous platform required.
Read the full case study →Fixed price. Fixed timeline. No surprises.
We map your Autotask configuration: clients, contracts, workflows, and billing rules.
Allied ESM builds your HaloPSA environment, matching your existing setup and improving where we can.
Client records, open tickets, and contract data migrated and validated before go-live.
Structured cutover with Allied ESM support on the day and hypercare through week one.
Most clients are live within 8 weeks. Allied ESM agrees a fixed price and a go-live date before work begins.
Also in HaloPSA
Every module included. One licence.
Allied ESM manages the full Autotask migration — fixed price, fixed timeline.
Book a Migration Call