Halo ITSM includes ITIL-aligned change management as standard. Structured intake, visual workflows, CAB approval with voting, risk and impact assessment, backout plans — all in one platform. No extra module, no extra cost.
Every change request moves through a structured six-stage lifecycle — built in, not bolted on. At each stage, Halo enforces the right actions, captures the right data, and keeps a full audit trail automatically.
CAB members vote directly in Halo — accepting or rejecting with a mandatory reason. Rejections are logged against the change record with the reviewer's comments, so nothing falls through the cracks.
Halo's no-code workflow builder lets you map your change process exactly as it works in your organisation. Drag stages, define transitions, set automation rules — no developer required.
Standard, Normal, and Emergency change types — each with their own workflow, approval requirements, and risk thresholds.
Automation triggers at each stage — notify stakeholders, escalate overdue approvals, update linked assets, or fire webhooks to external systems.
Clone and adapt workflows for different teams, risk levels, or business units — no need to rebuild from scratch.
Halo's change request form is built around ITIL best practice. Every field your CAB needs to assess a change is captured at submission — no chasing for information later.
Built in. No add-ons, no configuration required to unlock basic functionality.
Three change types — each with configurable workflows, approval requirements, and risk thresholds. Pre-approved standard changes bypass CAB automatically.
CAB members vote to accept or reject directly in Halo. Rejections require a reason — captured automatically against the change record for full traceability.
A shared calendar view of all scheduled changes across the organisation. Spot conflicts, manage freeze windows, and coordinate implementation windows at a glance.
Three structured plan fields built into every change request. Captured at submission, reviewed at authorisation, referenced at implementation — no separate documents needed.
Link changes directly to affected CIs and assets in the CMDB. See the downstream impact of a change before it's approved — and track which CIs were touched after closure.
Every action, every vote, every status change — logged automatically against the change record. Timestamped, attributed, and exportable for compliance reporting.
Unlike ServiceNow — where full change management capability requires additional module licences — Halo includes everything out of the box at a single monthly cost.
Standard, Normal, and Emergency — all included with separate workflows and approval paths.
No-code workflow configuration. Map your process exactly as it works — without a developer.
Halo's change control is ITIL-verified. No framework configuration required — it's ready from day one.
Change management in Halo — answered directly.
Talk to an Allied ESM specialist and see exactly how Halo handles your change process.
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