Halo ITSM includes a full service catalogue out of the box — structured request forms, automated multi-team fulfilment, department-level access controls, and CMDB-linked services. Included in every licence at no extra cost.
Halo's service catalogue is built around a three-tier structure — department, category, and service — so your catalogue mirrors how your organisation actually works. Services are configured in the admin interface and published to the portal immediately, with no code required at any step.
Services appear in the portal exactly as they're configured — with names, descriptions, and images your employees recognise. The layout is branded to match your organisation, and users only see the services they're entitled to request. No clutter, no confusion.
Complex multi-team requests — new starters, leavers, equipment provisioning — are handled through parent and child ticket relationships. One submission automatically spawns tasks for every team involved, routed to the right people without any manual intervention.
All capabilities included in every Halo ITSM licence — no extra modules, no per-feature pricing.
Department → Category → Service. Organise your catalogue to match your org structure, with granular control at every level.
Each team only sees the services relevant to them. Access controlled by department, group, site, or individual — out of the box.
Fields show and hide based on selections. One ticket type handles multiple request variations without template sprawl.
Workflow-driven routing from submission through every approval and task — no manual handoffs, no chasing between teams.
Link every service to asset types in the CMDB. When a request is raised, the relevant CI is attached automatically — no manual selection.
Attach individual SLAs and OLAs to each service. Fulfilment targets are enforced automatically — no manual SLA assignment per ticket.
Halo ships with a pre-built service catalogue including new starter, leaver, laptop request, and more. Use it immediately or adapt it to your process — either way you're live from day one.
The catalogue isn't just for IT. HR, Facilities, Finance, and Legal can each have their own department catalogue — same platform, same portal, same licence. No per-department fees.
Every aspect of the catalogue — structure, forms, access controls, branding — is configured through Halo's admin interface. No developer required, no custom code, no professional services fees to get started.
Yes. Halo ships with a pre-built service catalogue that includes common request types — new starter, leaver, laptop request, and more — configured and ready to use from day one. The catalogue is fully adaptable: you can edit existing services, add new ones, or restructure the hierarchy to match your organisation without any code or professional services involvement.
Yes. The service catalogue in Halo supports multiple departments and business units from a single instance. Access is controlled at department, group, site, or individual user level — meaning each team only sees the services relevant to them. IT, HR, Facilities, Finance, and Legal can each have their own catalogue section, all managed from the same admin interface and served through the same self-service portal.
Halo handles multi-team requests through parent and child ticket relationships. When a new starter request is submitted, Halo automatically creates child tasks for every team involved — IT account setup, equipment provisioning, HR onboarding, building access — and routes each to the right team simultaneously. Halo ships with an out-of-the-box new starter workflow that you can use immediately or adapt to your process. No manual handoffs, no chasing between teams.
Yes. Every service in the Halo catalogue can be linked to one or more asset types from the CMDB. When an end-user raises a request for a linked service, the relevant configuration item is automatically attached to the ticket. This removes the need for agents to hunt for the right asset and speeds up fulfilment by surfacing all the relevant context from the moment the ticket is raised.
Yes. The service catalogue — including multi-department support, dynamic forms, automated fulfilment workflows, CMDB integration, and SLA-per-service — is fully included in every Halo ITSM licence at no additional cost. There are no separate module fees to unlock catalogue functionality, and no limits on the number of services or departments you can configure.
Talk to an Allied ESM specialist and see exactly how Halo's catalogue handles your request types and team structure.
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