Halo ITSM includes a fully branded self-service portal with AI virtual agent, live service health, knowledge base integration, and ticket tracking — no separate tool, no extra licence, no per-user fees.
Halo's self-service portal gives employees a single destination for everything IT-related — raising tickets, browsing the service catalogue, checking service health, reading knowledge articles, and tracking open requests. It's fully branded to your organisation, so it feels like part of your digital workplace, not a bolt-on tool.
Live service health banner at the top of the portal — employees see known outages before raising a ticket, cutting duplicate submissions instantly.
Configurable action tiles for the most common requests — Raise a Ticket, Check My Tickets, Browse Services, and more — tailored to your team's workflows.
Branded to your organisation — logo, colours, and domain. It looks like yours because it is — not a third-party tool with a Halo label.
Halo's AI virtual agent is embedded directly in the self-service portal. Employees can describe what they need in plain language — the virtual agent identifies the right service, surfaces relevant knowledge articles, and raises a structured ticket automatically if the issue can't be resolved immediately.
Natural language understanding — employees describe the problem in their own words and the virtual agent routes it to the right team with the right priority.
Knowledge deflection built in — the virtual agent surfaces relevant articles before raising a ticket, resolving common queries without any agent involvement.
Included in the standard Halo licence — no AI add-on, no consumption-based pricing, no separate chatbot platform to integrate.
Employees can see every ticket they've raised — the type, current status, workflow stage, and agent updates — directly from the portal. No chasing IT by email. No "where's my ticket?" calls to the service desk. End-users are kept informed at every stage without any extra effort from your team.
Real-time status updates on open tickets — employees see workflow stage changes the moment they happen, without needing to contact IT.
Filterable ticket list by type, status, and date — employees can find any request they've raised without digging through emails or contacting the service desk.
Two-way communication in the portal — employees can add notes, respond to agent questions, and approve closures directly from their ticket view.
Built in and ready from day one — no separate tool, no extra licence.
Live service status displayed at the top of the portal. Employees see known outages and degradations before they raise a ticket — cutting duplicate submissions and unnecessary contact volume.
Embedded AI chatbot that understands natural language, surfaces knowledge articles, and raises structured tickets automatically — resolving common queries before they reach your team.
Your logo, your colours, your domain. The portal looks and feels like part of your digital workplace — not an IT tool your employees have to tolerate.
Employees browse and request from your full service catalogue directly from the portal. Each catalogue item uses structured forms — so every request arrives with the right information, every time.
End-users can search and browse knowledge articles on the portal. Relevant articles surface inline as they type — deflecting demand before the ticket is ever submitted.
End-users track every open and closed request from a single view. Approval requests arrive directly in the portal — managers action them without needing a Halo agent licence.
Halo's self-service portal, AI virtual agent, knowledge base integration, and service health are all included in the single monthly licence — no per-user portal fees, no AI surcharges, no separate platform to integrate.
Fully white-labelled with your logo, colours, and domain. One destination for every employee — no separate tool to licence or maintain.
Embedded in the portal at no extra cost. Deflects demand, surfaces knowledge, and raises structured tickets — without any configuration required.
Every employee in your organisation can use the self-service portal at no additional cost. No per-seat portal licences, no consumption pricing.
Halo's self-service portal — answered directly.
Talk to an Allied ESM specialist and see how Halo's self-service portal transforms the employee IT experience.
Schedule a call