Halo ITSM includes full contract and supplier management — track renewals, link contracts to assets and SLAs, log tickets directly to vendors, and monitor supplier performance. All in one platform, included in every licence.
Halo's contract module holds the full detail of every vendor contract and licence — linked directly to the relevant supplier, assets, and SLAs. Expiry alerts notify your team before a contract lapses, and every contract is reportable from inside the platform.
When an issue needs to go to a third party, Halo's 'Log to Supplier' button pauses the end-user SLA timer and starts the vendor SLA timer simultaneously — so your team is never penalised for a supplier delay. The full ticket history remains linked to the supplier contract record.
The Halo supplier module holds every vendor's full record — contracts, assets purchased from them, SLAs, and associated tickets all visible in a single view. Procurement, support, and contract accountability connect directly, with every step audited and traceable.
All capabilities included in every Halo ITSM licence — no extra modules, no per-feature pricing.
Store full contract details — value, duration, renewal dates, linked SLAs and assets — all in one record with configurable expiry alerts.
Configurable notifications before contracts expire — so renewals are planned, not scrambled at the last minute.
End-user SLA pauses when escalated to a supplier. Vendor response and resolution timers run separately on the same ticket.
Link every asset to its purchasing contract and supplier — full procurement traceability from request through delivery.
Raise and track POs against supplier records, linked to tickets and assets — complete procurement lifecycle in one system.
Report on supplier performance, SLA compliance, and ticket volumes directly from Halo's query builder — no external tool needed.
Contracts link to suppliers. Suppliers link to assets. Assets link to tickets and incidents. The full chain of accountability is traceable from a single record — no jumping between systems.
Configure separate SLA targets for every vendor. When a ticket is escalated, the right timers start automatically. Your team is never penalised for a third-party delay.
Every contract has a configurable renewal alert. Your team gets notified before anything lapses — whether it's a software licence, a hardware maintenance agreement, or a supplier contract.
Yes. Every contract in Halo has a configurable expiry date and renewal notification threshold. Your team is alerted before a contract lapses — whether it's a software licence, a hardware maintenance agreement, or a vendor contract. The notification timing is configurable per contract.
Halo's 'Log to Supplier' function pauses the end-user SLA timer and starts the vendor SLA timer simultaneously. Response and resolution targets for the vendor are configured on the supplier record and applied automatically when the ticket is escalated. Your team is never penalised for a third-party delay, and the full ticket history remains linked to the supplier contract.
Yes. Contracts in Halo can be linked to the assets they cover, the supplier they're associated with, and the SLAs that govern them. When you need to trace accountability — for an incident, an audit, or a renewal decision — everything is connected and visible from the contract record.
Yes. Purchase orders can be raised and tracked against supplier records in Halo, linked to the relevant requests, assets, and tickets. This gives you a full procurement lifecycle in one system — from initial request through to delivery — with every step audited and traceable.
Yes. Contract management, supplier management, purchase orders, dual SLA tracking, and renewal alerts are all fully included in every Halo ITSM licence at no additional cost. There are no separate module fees and no limits on the number of contracts or suppliers you can manage.
Talk to an Allied ESM specialist and see exactly how Halo tracks your contracts, suppliers, and procurement.
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